We thank you for your purchase and for your review. We appreciate you pointing out that this is a nice quality heater and we consider you one of our nice quality customers!!! Thanks again!

Hello Stacey, we’re very sorry to hear that some parts were damaged with your new heater. We are also sorry that this happened during your Super Bowl party. You can call our customer service center at 1 855 242 6887. They will do their best to offer you some assistance with resolving your issue. Once again, we are sorry for your troubles and we thank you for your purchase!

Hi Shain,I am so sorry I missed this posting, but there was a glitch in our system. Shain, you can call our customer service line at 1 855 242 6887 for all parts and service. They'll be glad to help.

Hi Mst2, we are glad to hear that you like our heater, and we appreciate your business and high marks.

We're so glad the heater delivered for your oyster roast, BKR29! Thank you for this excellent rating and review!

Hi sapershi, thanks for your business, we are glad you like our heater. Please call our customer service line at 1 855 242 6887. They have all parts in stock and they will be glad to assist you.

Hi Larry, this is disappointing to hear, as we work very hard to please our customers. We hope you will enjoy your heater. Should you need any parts or service, please call 1 844 242 6887.

We appreciate your feedback and recommendation, Bobbie!

Hi Jr, thank you for your purchase and we’re happy to hear you report that the instructions and assembly were easy!

We're excited as well, Jessherm! We know you'll love our heater.