As we continue to make improvements to our appliances, your feedback is extremely important to us. We will pass these comments along to our product team to review. We also advise taking advantage of your limited warranty to get this issue resolved. You can view your warranty details on page 7 of the Owner's Manual at the link below. https://products-salsify.geappliances.com/image/upload/s--2ItrHxwD--/2ae906a9b3ba56a3512eda04492446137776b7d1.pdf

Hey there, and thanks so much for submitting your feedback on our 2-slice toaster! We’re so glad to hear you appreciate both the look and performance of this model – our Design team will be grateful to receive this feedback, as we always want our consumers to have a great ownership experience. We are confident the toaster will continue to serve your needs well for a long time to come. Thanks for being part of our GE Appliances Family! -Sarah@GEA

Hello and thanks so much for reaching out about your toaster. We're happy to hear you are enjoying some nice, warm bagels and hope it has made your mornings more enjoyable. The time it takes to toast is dependent on the settings. So depending on the Browning setting, it may take longer to get your bagel ready. We hope this helps. - John@GEA