Hi, Thanks for your feedback. We're so sorry to hear you're having difficulty with uneven toasting and long toasting times. This sounds incredibly frustrating! If your toaster fails due to a defect in materials or workmanship, during the limited one-year, we'll be happy to either repair or replace it with a new or remanufactured product, or refund the purchase price of the product. Please have your serial number and your model number available when calling for service at 1-800-432-2737. We certainly want to apologize for any inconvenience you've experienced and hope you stay in touch! - Sharon@GEA

Hello, We're glad you're enjoying the toaster! Thanks for choosing GE Appliances and have a great day! -Sylvia@GEA

We’re glad that you’ve been so impressed with the quality of your new toaster, and that you’ve found it so easy to use. We love the wide range of shade settings on this model, and the extra wide slots mean you can use the thick toast with no problem.

We value this feedback regarding your toaster. We can assure you that GE Appliances continues to review all products for possible improvement.