We’re thrilled to hear that your new toaster has been working well, and that you’ve made good use of the frozen setting. The illuminated buttons make this model super simple to use, and it’s easy to make the perfect toast thanks to seven shade settings.

Hi, We're so sorry for any trouble you're having with your toaster and we're happy to provide guidance. If the toaster fails due to a defect in materials or workmanship, there is a one-year warranty and we will either repair it or replace it with a new or remanufactured product, or refund the purchase price of the toaster. For a warranty claim, you can call 1-800-432-2737. Please have the model and serial number handy. We hope this helps! - Sharon@GEA

Hello, thank you for reaching out with this feedback. We can definitely understand your frustration with this toaster not quite performing as you would expect, and we are so sorry for the inconvenience this has caused for you. We would recommend adjusting the temperature dial upwards as needed, and also verifying that the frozen button is not selected. We hope this helps, and please feel free to reach out if there are any ways we can assist you in the future. -Elliot@GEA

Hello - Congratulations on your new purchase, and welcome to the GE Appliances family! We're glad to hear you are enjoying your new toaster. We understand how exciting it can be to have a new small appliance for a kitchen and it works perfectly. We strive to provide the best for our consumers. We are sure you will love this toaster year round. Thanks for your review! Have a great day. -Shayla@GEA