Hello, Thanks for reviewing your toaster. We're happy to hear that you like the appearance and features, but sorry that you have experienced uneven toasting. We understand the inconvenience, and if the problem persists, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm We are confident that one of our techs will be able to help, and if we can help in the future, please let us know. We are more than happy to. All the best, Kianna@GEA

Hello there! Thank you for taking the time to leave us a review. We are so sorry that this toaster has not lived up to your expectations due to the appliance not toasting evenly. This isn't the consumer experience that we expect, and we will be sure to pass these comments along to our product design teams for review. We appreciate you choosing GE Appliances for your home. Please let us know if we can be of any further assistance. - Adrian@GEAppliances

Good afternoon. Thank you kindly for reaching out to us. We are very sorry to hear that your toaster is cooking uneven. This is certainly not the kind of quality we expect to see. Please feel welcome to refer to the warranty page, page 7 for contact details within the user manual. We have provided a link to the user manual below for quick access. https://products-salsify.geappliances.com/image/upload/s--2ItrHxwD--/2ae906a9b3ba56a3512eda04492446137776b7d1.pdf?_ga=2.179320679.2118729099.1694440848-614296079.1690837062 If you have any questions, feel free to connect with us. -Haley@GEA