Hello, Thanks for reviewing your toaster. We're happy to hear that you like the appearance and features, but sorry that you have experienced uneven toasting. We understand the inconvenience, and if the problem persists, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm We are confident that one of our techs will be able to help, and if we can help in the future, please let us know. We are more than happy to. All the best, Kianna@GEA

Good afternoon. Thank you kindly for reaching out to us. We are very sorry to hear that your toaster is cooking uneven. This is certainly not the kind of quality we expect to see. Please feel welcome to refer to the warranty page, page 7 for contact details within the user manual. We have provided a link to the user manual below for quick access. https://products-salsify.geappliances.com/image/upload/s--2ItrHxwD--/2ae906a9b3ba56a3512eda04492446137776b7d1.pdf?_ga=2.179320679.2118729099.1694440848-614296079.1690837062 If you have any questions, feel free to connect with us. -Haley@GEA

Hello - Thank you so much for taking a moment to connect and share your review. We're glad that you are enjoying the appearance so far. However, we are sorry about the uneven heating. We recommend trying out different shade settings to help achieve an even heating. We also suggest trying a quick electronic reset, this can be done by removing the power cord for 30 seconds and then plugging it back in. Let us know if you have any questions, we're always happy to help. - Jonathon@GEAppliances

Hi there, thank you so much for the feedback. We can certainly understand how frustrating a toaster not performing as expected would be, and we are so sorry for the inconvenience. We will be passing along this feedback to the appropriate teams to take a look at, and we appreciate the insight. If you ever need any assistance from us in the future, please feel free to reach out. -Elliot@GEA