Hello - Thank you so much for taking a moment to connect and share your review. We're glad that you are enjoying the appearance so far. However, we are sorry about the uneven heating. We recommend trying out different shade settings to help achieve an even heating. We also suggest trying a quick electronic reset, this can be done by removing the power cord for 30 seconds and then plugging it back in. Let us know if you have any questions, we're always happy to help. - Jonathon@GEAppliances

Hello, thank you for reaching out with this feedback. We can definitely understand your frustration with this toaster not quite performing as you would expect, and we are so sorry for the inconvenience this has caused for you. We would recommend adjusting the temperature dial upwards as needed, and also verifying that the frozen button is not selected. We hope this helps, and please feel free to reach out if there are any ways we can assist you in the future. -Elliot@GEA

Hi there, thank you so much for the feedback. We can certainly understand how frustrating a toaster not performing as expected would be, and we are so sorry for the inconvenience. We will be passing along this feedback to the appropriate teams to take a look at, and we appreciate the insight. If you ever need any assistance from us in the future, please feel free to reach out. -Elliot@GEA