We also love this toaster as well! The 7 shade settings allows you to make the perfect toast to your preference every time. This toaster does not have a crumb tray. We will pass your feedback on the tray along to our product team for review.

We know the importance of a new appliance operating as expected. As we continue to make improvements to our appliances, your feedback is extremely important to us. We will pass these comments along to our product team to review. If you continue to have issues with the toasting in this unit, we advise you to take advantage of your limited warranty. You can view your warranty details on page 7 of the Owner's Manual at the link below. https://products-salsify.geappliances.com/image/upload/s--2ItrHxwD--/2ae906a9b3ba56a3512eda04492446137776b7d1.pdf