We value this feedback. Your comment regarding the bread and bagels not toasting evenly in the toaster is extremely important and will be considered by our product design team for review.

Hi there - We are so sorry that your toaster is not toasting the bread evenly. This would be quite discouraging and we can understand your disappointment. To ensure evenness throughout the toasting process, make sure that the toaster is sitting on a flat, even surface. If the toaster fails due to defect in materials or workmanship, perhaps you'd rather take advantage of your warranty and make a claim. You can call 1.800.GE.CARES (1-800-432-2737) to begin that process. Additional warranty information can be found on page 7 of the owner's manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-9000001-2.pdf&_ga=2.116690436.346930380.1643838081-1544360967.1638540825. We hope this helps. Connect with us if you have questions or concerns moving forward. Take care, Kelsey@GEA

As we continue to make improvements to our appliances, your feedback is extremely important to us. We will pass these comments regarding your toaster along to our product team to review.