Hey there, Thanks so much for writing about this awesome toaster! We're happy to hear you decided on the GE appliances brand to meet your needs. Let us know if you need anything. Stay well! Mike@GEA

We're so glad to see that you are enjoying your new toaster. We think you've made an amazing choice by going with this model. We love the heating element, it makes really delicious toast. Thanks again for sharing.

Hi there, thank you so much for the feedback. We can certainly understand how frustrating a toaster not performing as expected would be, and we are so sorry for the inconvenience. We will be passing along this feedback to the appropriate teams to take a look at, and we appreciate the insight. If you ever need any assistance from us in the future, please feel free to reach out. -Elliot@GEA

Greetings! Thank you for taking the time to leave us a review. We are so happy you are loving your new toaster and its consistency. This is such a beautiful model with many great features that we are happy to hear you're enjoying. We are honored to have you as a part of the GE Appliances family, and we hope you continue to enjoy your toaster for many years to come! - Adrian@GEAppliances

We want to help out with your toast not coming out as expected. We recommend checking the browning settings selected for toasting. You can select a lower setting next time if your toast is too dark and a higher setting if your toast is too light. Also check that the Frozen button is not selected. If you are still noticing issues, we suggest checking into your warranty information here: https://products-salsify.geappliances.com/image/upload/s--IpTytsx7--/zgeishy0ahp3wjii2djk.pdf