We want to help you with your toaster and recommend cleaning your crumb tray to allow the mechanism to move freely. Please view page 5 in your manual here: https://products-salsify.geappliances.com/image/upload/s--qLnuKRXy--/0d0207591b7921ca81c85acc030d10d7ea2008ce.pdf If this continues, please review page 11 for your warranty information.

We'd like to assist with your toaster's uneven browning. It's extremely important that your toaster is set upright on a firm, level, heat resistance surface. This helps to ensure that your unit will toast evenly. Additionally, you'll want to check the browning setting selected for toasting. We recommend select a lower setting next time if your toast is too dark and a higher setting if your toast is too light. Also, be sure to check that the Frozen button is not selected.

We'd like to provide information on adjusting the settings on your toaster for your browning preference. We recommend checking the browning setting selected for toasting. You'll want to select a lower setting next time if your toast is too dark and a higher setting if your toast is too light. Also, check that the Frozen button is not selected. Additionally, it's important that the toaster is placed on a firm, level, heat resistant surface to ensure that it toast evenly.

We will be passing your comments about the settings over to our product team to review. Thank you again for sharing this with us.