Hi there, Thank you for taking the time to leave a review. We're really unhappy you’re experiencing cleaning issues with your steam mop, and we'd like to help. We understand how frustrating this must be, and we want to make things right. In the meantime, please refer to our self-help guide linked below for troubleshooting steps that may resolve the issue: https://support.sharkninja.com/article/SD200-Series-Shark-Steam-Pickup-3-in-1-Hard-Floor-Cleaner-Troubleshooting-Guide?redirect=false If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help. Kind regards, Shark Clean NA.

Hello Qweert, Thank you for taking the time to leave a review. We're really sorry to hear that the product didn’t meet your expectations. We understand how disappointing it can be when something doesn’t perform as expected. Your feedback is important, and we appreciate you taking the time to share it. If there’s anything we can do to help, we recommend contacting us at 1-855-427-5127 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday, from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Shark Clean

Hola, Gracias por tomarse el tiempo para dejar una reseña. Este no es nuestro estándar habitual y reconocemos lo frustrante que debe ser. Le pedimos disculpas por esta experiencia. Parece que hay algo inusual con su unidad y nos gustaría hablarlo con usted. Por favor, comuníquese con nuestro equipo por teléfono al 1-855-427-5127; con gusto lo revisaremos. Están disponibles de lunes a viernes, de 9:00 a. m. a 9:00 p. m., hora del este, y los sábados, de 9:00 a. m. a 6:00 p. m. Esperamos su llamada. Saludos cordiales, Shark Clean US

Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you’re having trouble with your Shark Steam Pickup. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you. Kind regards, Shark Clean

Hello, Thank you for taking the time to leave a review. Your concerns have been noted, and we’ll take the appropriate steps to get this resolved. We will absolutely share your feedback with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future. Kind regards, Shark Clean

Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you’re having trouble with your Shark Steam Pickup. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you. Kind regards, Shark Clean