Dave1907, we will do everything possible to ensure your washing machine operates at its best. Let's take care of this. We recommend checking the link to your user manual to help you ensure the dryer won't vibrate excessively. Under "Excessive vibrations or makes noise," turn to page 79. Then, follow the troubleshooting steps provided under "Action." Manual https://downloadcenter.samsung.com/content/UM/202501/20250123162936341/OID74251_IB_T-PJT_WD8000D_7LCD_EN_250123_1.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148535410) to help our team pull up your information. Have a great day. ^Camille

Greetings, We understand the importance of ensuring your appliances provide the best results. Let's get the information you need for the best experience with the washer-dryer combo. The recommended load weight is less than 10lb for best results using the Super Speed cycle. For Small loads, the weight should be less than 2lb. For reference, check the link below for the recommended load size and materials for the best drying time result. You can also check the hyperlinks to learn more. Clothes are not dry after Samsung ventless dryer cycle: https://www.samsung.com/us/support/troubleshoot/TSG10002107/ Should you need further assistance with the washer and dryer combo, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1149441160) to help our team pull up your information when you message us. Have a great day, -Ernest-

Spug, thank you for reaching out about your washer and dryer combo. This unit is a combination of a washer and dryer, and it is not meant to be stacked. Please check the spec sheet for details. Turn to page 2. Spec Sheet https://image-us.samsung.com/SamsungUS/home/my-assets/05-2024/WD53DBA900HZ_All-in-One_V9a.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147632355) to help our team pull up your information. Have a great day. ^Camille