Hi Adam, You expect your washer and dryer to work as hard as you do—and it’s frustrating when they don’t. We are here to help. I have shared a Samsung link below to help with your experience. The link has hyperlinks that can be visited for additional help. You may skip step 6 and follow the steps listed after the Samsung link. To support step number four of the Samsung link, a large load has the drum 3/4 full, while a small load is not more than 1/4 full. Clothes are not clean after washing in the Samsung washing machine: http://www.samsung.com/us/support/troubleshooting/TSG01108627/ To calibrate your machine: 1. Tap the Power icon to turn on the power. 2. Tap the Settings icon, then tap Washer, and then select Calibration. 3. Tap Start Calibration to start the calibration. You will also need to be cautious of the weight of your laundry, heavier weights may take longer for your machine to complete a cycle. If your load is higher than 26.6 pounds, drying time can take between 270 - 330 minutes or 4.5 to 5.5 hours. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1149141215 to help our team pull up your information. Leo

Hello there, We aim to ensure you have the best experience when using your laundry combo. We'd love to get this taken care of. We recommend using the resources below for steps to help with your clothes being wrinkled after a cycle. Check the embedded words for more information. Laundry is tangled or wrinkled after washing https://www.samsung.com/us/support/troubleshooting/TSG01218323/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1148070621) to help our team pull up your information when you message us. Thank you. -Kimberly