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Customer reviews for Samsung 5.3 cu. ft. Bespoke All-in-One Ultra Capacity Washer and Heat Pump Dryer for
Samsung 5.3 cu. ft. Bespoke All-in-One Ultra Capacity Washer and Heat Pump Dryer
4.6 out of 5 stars
stars
1,636 ratings1,636 reviews
  1. 5 stars78% (1,281)
  2. 4 stars13% (209)
  3. 3 stars4% (69)
  4. 2 stars1% (19)
  5. 1 star4% (58)

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Showing 1,521-1,530 of 1,636 reviews
Jun 18, 2025
Reviewer name: Sandy
5 out of 5 stars
5 out of 5 stars review

Work saver

[This review was collected as part of a promotion.] No filling soap and softeners every load. Just fill the dispensers and machine let's u know when it is low. No waiting for washer to quit and going back to put clothes in dryer. Just put clothes in, push button and the door pops open when dry. It is too bad it doesn't fold the clothes though

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
Jun 3, 2025
Reviewer name: Candice
5 out of 5 stars
5 out of 5 stars review

I love my All-in-One

[This review was collected as part of a promotion.] It does take a lot longer to do a full drying cycle, but the clothes come out DRY. No having to mix it around and start it again 2 or 3 times. Plus, I always forgot to move my clothes from the washer to the dryer and would have to rewash it. The peace of mind of being able to start a wash when I go to sleep and wake up to dry clean clothes is amazing. I would definitly buy another one. With it being ventless, it opens up a lot of areas you can put it in your house.

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
Jan 28, 2025
Reviewer name: Jkrause
5 out of 5 stars
5 out of 5 stars review

Convenient

[This review was collected as part of a promotion.] So far so good! Wish there was a shorter cycle below normal- even light soil and small load is longer than normal but all and all lone or so far! A month in wish we would have ordered pedestal at some time- ordered it after and just got it- helps with ease and height reaching in and not having to bend over

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
Jul 8, 2024
Reviewer name: FamBam5
5 out of 5 stars
5 out of 5 stars review

Laundry GAME CHANGER!!!

[This review was collected as part of a promotion.] This machine is a GAME CHANGER! Our family of 5 has no issue starting laundry, however, keeping it moving to the dryer is another story. We often start the washing machine, walk away and return 12 hours later and need to rewash the laundry before we can dry it. No longer an issue! This machine dry's everything, including the inside of the machine. (No more front loader smelly washer issues.)

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
Jun 3, 2025
Reviewer name: Beloved90
5 out of 5 stars
5 out of 5 stars review

I love it!

[This review was collected as part of a promotion.] This washer is amazing I get it a few months ago and I’ve already done 235 washers and dryes, I love that it tells me if something goes wrong and go we to fix it 24/7 suppose, I just love it so much!

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
May 20, 2024
Reviewer name: Dfuller
5 out of 5 stars
5 out of 5 stars review

Great Features, System Setup and functionality.

[This review was collected as part of a promotion.] Excellent system, connected to wifi and updated SW. All pretty simple. Does a great job, the integrated network notifications are great. The install was simple, quick and gave me alot more space than i had before. I like that its quiet and does the job without much interaction. Haven't figured out all the settings yet, but will be soon.

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
Apr 14, 2025
Reviewer name: Davew
2 out of 5 stars
2 out of 5 stars review

Great start but needs a lot of finishing touches

This has a lot of potential, but clearly not ready for main stream and feels like unpolished and rushed to get out their. The dry cycle takes a long time, this would be ok if cloths came out dry but some items like towels don't so we have to change the dry level to more, issue with it is their is no way to change the defaults in the cycles or create and save your own, for us would love to change towels to more fabric softener and more on dry level. Next it is extremely sensitive to water pressure, so if we have 2 showers going off at same time it errors out, this would not be a problem if it had delay option like the last to washers we had and like 90% of machines out their. Remote control is cool concept but again poorly executed, to do remote control you have to hit the remote control button on panel to start it and it resets after use, so at that point why would I remote control it if I already have to walk up and hit a button on it first? Thee storage capacity for detergent and sofner I is extremely small specially compared to other brands all in one machine, still nice to just fill and forget but should be a larger tanks for it.

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
reply from Samsung Care

Greetings, We understand your disappointment for not having the best experience with your laundry hub. Let us help. Here is a link for troubleshooting steps for your laundry hub that runs too long; kindly choose the one that matches, watch the video, and click the embedded words. Learn more by checking the hyperlinks. In the event that the steps did not resolve your concern, please select "No" to move to the next steps. Clothes are not dry after Samsung ventless dryer cycle. https://www.samsung.com/us/support/troubleshoot/TSG10002107/#:~:text=If%20your%20clothes%20are%20wet%20or%20damp%20after,Overloading%20the%20dryer%20may%20also%20cause%20drying%20issues.?msockid=08e6a45904c26b1f3477b061055f6aec Samsung washing machine spins poorly. https://www.samsung.com/us/support/troubleshoot/TSG10003485/?msockid=08e6a45904c26b1f3477b061055f6aec If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1148801661) to help our team pull up your information when you message us. Thank you. -Ricardo

Jun 18, 2025
Reviewer name: OriginalGiffin
4 out of 5 stars
4 out of 5 stars review

Low power consumption and can

[This review was collected as part of a promotion.] Positives: * It does what it needs to do on a 110 20amp circuit and all in one unit. * You get notifications when it completes one part of the cycle. * Clean filter, low detergent and clean cycle notifications are nice Negatives: * Doesn't always dry everything all the way * Can't control from smart things to start remotely * no option for newer items (laundry sheets, washing or pods), only liquids * no dryer sheet option (we are in 2025, so this should have some automation from a top technology company)

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
Sep 18, 2024
Reviewer name: Jmccann
4 out of 5 stars
4 out of 5 stars review

Great machine but needs a pedestal!!

I bought this 6 months ago but didn’t get installed by my contractor till about a month ago. I love it but know that I am not using all of what it has to offer. I took a star off because when I was researching the 3 different washer/dryer combos, The other 2 had pedestals available. Since the Samsung was so new, they predicted that there would be one available probably in August. That hasn’t happened and I get the impression it is not in the near future if at all. This is not ok because the unit sits very low to the ground. If I had known there wasn’t going to be one, I would have gotten an LG. I feel I was mislead and that is very disappointing. I am stuck now, I fear.

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
Jan 6, 2025
Reviewer name: Luie
1 out of 5 stars
1 out of 5 stars review

DON'T BUY IT

This combo is a frustrating mess and a complete waste of time, money and electricity. The minimum wash time is 5 hours on the quickest cycle, but then you have to add at least 40 more minutes of drying time because it takes at least 2 drying cycles to get your clothes dry. It takes 11 hours, not a typo, it takes 11 hours to wash and partially dry one small load of blankets (2 small throws). It takes 5 hours to do a quick wash and partially dry a small load and 7.5 hours to wash and partially dry on normal... I say partially dry because the dry cycle fails to dry in one cycle no matter how small the load is. This is a great concept, but it's hard to imagine worse execution of a great idea, Giving this product a 1 star is very generous

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
reply from SEA Care

We recognize the importance of ensuring your appliances deliver optimal results to have clean clothes, Luie. Let's gather the information you need to have the best experience with the washer-dryer combo. The recommended load weight is less than 10lb for best results using the Super Speed cycle. For Small loads, the weight should be less than 2lb. For reference, check the link below for the recommended load size and materials for the best drying time result. You can also check the link for running a wash and dry cycle. Run a Wash and Dry cycle in your Bespoke AI Laundry Combo unit: https://www.samsung.com/us/support/answer/ANS10000976/ Clothes are not dry after Samsung ventless dryer cycle: https://www.samsung.com/us/support/troubleshoot/TSG10002107/ Should you need further assistance with the washer and dryer combo, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1148118220) to help our team pull up your information when you message us. Have a great day, -Ernest-