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Customer reviews for Samsung 5.3 cu. ft. Bespoke All-in-One Ultra Capacity Washer and Heat Pump Dryer for
Samsung 5.3 cu. ft. Bespoke All-in-One Ultra Capacity Washer and Heat Pump Dryer
4.6 out of 5 stars
stars
1,301 ratings1,301 reviews
  1. 5 stars79% (1,030)
  2. 4 stars12% (156)
  3. 3 stars4% (50)
  4. 2 stars1% (17)
  5. 1 star4% (48)

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Showing 1,071-1,080 of 1,301 reviews
Jun 3, 2025
Reviewer name: PatO
5 out of 5 stars
5 out of 5 stars review

Love this machine!

[This review was collected as part of a promotion.] I love my laundry machine! It cleans well, its not especially loud, and I love the automatic soap and softener dispensers! I love that I can throw in a load of dirty laundry and it comes out washed and dried. You have the options to only wash, only dry, and several cycle types to choose from. I dont regret a thing!

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
Jun 3, 2025
Reviewer name: Beloved90
5 out of 5 stars
5 out of 5 stars review

I love it!

[This review was collected as part of a promotion.] This washer is amazing I get it a few months ago and I’ve already done 235 washers and dryes, I love that it tells me if something goes wrong and go we to fix it 24/7 suppose, I just love it so much!

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
Jul 24, 2025
Reviewer name: BekahJo
1 out of 5 stars
1 out of 5 stars review

Dangerous and potentially fatal flaw

Dangerous and potentially fatal flaw in the Samsung Bespoke All in One Washer and Dryer. I purchased this product 06/26/2024 and it was received and installed 07/03/2024. At first everything was fantastic, clothes came out clean and dry, I’d set a load before bedtime and we were easily able to keep on top of the laundry for a family of six. After about 6 months I noticed that the laundry was consistently damp at the end of a drying cycle. I followed the instructions on the Samsung support center to clean the heat exchange coils and make sure the lint trap and surrounding area were clean. That seemed to help for a couple loads and then the performance issues returned. I contacted Samsung and a service repairman was sent to look at it. He didn’t see anything wrong, and suggested washing the lint trap every few uses to prevent a buildup of fabric softener. The performance issues continued, and it was a huge disappointment to have spent $1,999.99 dollars on a piece of equipment that was having to be run multiple times just to get a dry load of laundry. It became difficult to stay on top of the laundry, and frustrating as the lower washer filter was continually becoming clogged with hair. Finally, out of desperation, seeking answers to this issue, fed up with soggy clothing and multiple runs that used MORE energy, and caused us to constantly be behind on the laundry, I turned to Reddit threads and Youtube. This washer/dryer combo is promoted as being ventless, a huge plus, because of no need to constantly clean an external vent, increasing our risk of a house fire. As a first responder family that was a relief. According to Consumer Affairs, “Dryers are responsible for approximately 13,820 fires annually.” I faithfully cleaned the lint trap every load and followed all the instructions provided by Samsung for continuing maintenance. What I found inside the back of my washer/dryer unit was shocking. After scouring Youtube I finally found an account that showed how to remove the lid and open the top of the lint chute, the chute that carries all the lint up to the trap where it can then be removed. The lint chute was almost completely filled with lint, there was a small hole through which air could get through. This obviously explained the poor performance issues with drying, but was shocking as it’s a huge fire hazard, and the only way to reach it is to take apart the washer/dryer. Attached is a photo of the pile of lint that I removed from the unit. Pencil for reference to HOW much lint was stuffed in there. Obviously there is a flaw in the design of the chute that carries the lint to the trap. This will be an ongoing issue, where to fully clean the unit I, as the consumer, have to take apart the washer/dryer to access the built up lint. This is a fatal flaw in this unit, one that I’m grateful to have found, but one that has the potential to cause house fires for the other consumers that have bought it. There is no way to clean the lint, and consumers have no knowledge of the build up unless, like me, they spent hours trying to find somebody on Youtube or Reddit that might know how I could fix my wet laundry. Do better Samsung. In 2023 there were 4,371 fire deaths. So far in 2025 there have been 1,240 home fire deaths. The NFPA reports that, “between 2016 and 2020, the United States experienced an annual average of 350,800 home structure fires.” My family is lucky to not be part of that statistic, you’d better hope that others who bought the same product have that same luck.

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
reply from SEA Care

Hi BekahJo, Your safety is our priority, and we understand how you felt about your experience. Let us help you with the laundry combo. We shared a link below with steps to help identify the cause of why your drying cycle leaves your clothes damp. Clothes are not dry after the Samsung ventless dryer cycle https://www.samsung.com/us/support/troubleshoot/TSG10002107/ We also recommend checking pages 75-76 of the manual link below for tips to help prevent having lint built up on your unit. User manual https://downloadcenter.samsung.com/content/UM/202504/20250428152618573/OID74251_IB_T-PJT_WD8000D_7LCD_EN_250428.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1150128187) when you message us so our team can retrieve your information. Thank you. -Kimberly

Jun 18, 2025
Reviewer name: JTM203
5 out of 5 stars
5 out of 5 stars review

Less Steps

[This review was collected as part of a promotion.] This all in one works very well. Not having to change laundry from a washer to a dryer is great. Just start the cycle and when it's finished the laundry comes out dry. Just need one that folds it too.

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
Aug 12, 2024
Reviewer name: ZMcH
5 out of 5 stars
5 out of 5 stars review

The Future of Laundry Has Arrived!

[This review was collected as part of a promotion.] Our old washer and dryer set had seen better days, struggling through multiple dry cycles just to get our clothes dry. When it came time to replace them, we were on the hunt for something that could save us space and deliver top-notch performance. Enter the Bespoke AI Laundry Combo™ All-in-One-- This unit is an absolute game-changer! Not only does it fit seamlessly into our laundry room, freeing up much-needed space, but it also delivers an incredible wash and dry in one go. No more running the dryer twice or even three times—this combo gets everything perfectly dry on the first try. Preload with detergent and softener and forget about it for weeks of cycles. Integrate with your various other smart home projects, I setup Ring (for no particular reason) and see that there's a TV integrations that I might just need to go get a new TV just to see. If you’re on the fence about upgrading your laundry situation, do yourself a favor and get this combo. It’s worth every penny! Just check the included photo of the display showing the usage and energy efficiency stats--

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
Aug 12, 2024
Reviewer name: MrsPerez
5 out of 5 stars
5 out of 5 stars review

ABSOLUTELY AMAZING!!!

[This review was collected as part of a promotion.] So I have had my Bespoke AI laundry Combo for over a month now. And I have to say how much I love this thing. It's quiet and makes living in a new york apartment life so much easier! Was easy for my husband to Intall and fit perfectly inside the closet! All the settings available and if your unsure being able to hit AI setting makes my life with kids that much easier. No more hours at the laundry mat. I just set it and forget it, and having it hooked up to my phone and being able to control it is everything I need and more. Well worth every penny!

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
Nov 25, 2024
Reviewer name: John
4 out of 5 stars
4 out of 5 stars review

So far so good with a couple key concerns

Purchased this unit several months ago and so far it has worked fairly well. I however have a couple key concerns. 1) Mixed reviews on the condenser cleaning system. Some reviews have it as the best among the 3 major 2-1 combo washers and it does seem to be more robust than LG/GE. However other reputable reviewers have found lint on the condenser coils after several washes which is very concerning. 2) The firmware/software definitely needs an update to the drying sensors in the system. I have had clothes that came out damp and on the other hand in bedding mode it said that there was 3 hours of dry time remaining even though all the bedding was already very dry which is not good. This additional drying time is damaging to fabrics and also leads to the eye popping and ridiculous 8-9 hours cleaning cycles. 3) Please update the software to included a programmed start time instead of or in addition to the program end time. A programmed end time is not very useful to me and a programmed start time is much more useful for those of us on a time of use electricity plan.

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
Jan 2, 2025
Reviewer name: GenXGeek
5 out of 5 stars
5 out of 5 stars review

AIO Makes Laundry So Much Easier

[This review was collected as part of a promotion.] I’d researched AIO units for a while, they each have their pros and cons but I’m glad I went with this one. I wanted an AIO to enable us to simplify the laundry process and save some space in the laundry room. I share an apartment with two grown sons, and it had been a challenge getting laundry done as they’d forget to move it, which backed up everyone. Now I can see whenever someone’s doing laundry, they can get an alert when it’s done, and I also get an alert so I know when I can use the machine. I’m also no longer tethered to the house waiting to move the laundry into a dryer, which makes it more flexible on when I can do laundry. It’s done a great job of cleaning and drying so far; nothing has been damp but it’s also not overly dry. The app has been working really well, especially since I have other Smart Things devices already- there are some features I’d like to see them add (like set a time to start, not just when you want it to end) but that’s the beauty of software; new features could probably be added based on user feedback. The delivery was fantastic as well. My only nitpicks so far are that it does stick out a few inches more than I’d like due to the way the hoses are attached (which shouldn’t be an issue for most people) and I wish the inner/onboard lint filter was easier to see to make sure nothing got past the normal lint filters. I do recommend if you get this to watch some videos to see how to clean the detergent filters and other maintenance tasks.

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
Jun 3, 2025
Reviewer name: Candice
5 out of 5 stars
5 out of 5 stars review

I love my All-in-One

[This review was collected as part of a promotion.] It does take a lot longer to do a full drying cycle, but the clothes come out DRY. No having to mix it around and start it again 2 or 3 times. Plus, I always forgot to move my clothes from the washer to the dryer and would have to rewash it. The peace of mind of being able to start a wash when I go to sleep and wake up to dry clean clothes is amazing. I would definitly buy another one. With it being ventless, it opens up a lot of areas you can put it in your house.

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
Mar 21, 2025
Reviewer name: MBJS
1 out of 5 stars
1 out of 5 stars review

A big disappointment and I am dissatisfied.

We bought the Bespoke in April of last year and it is not working properly now. The dryer door is locked and won’t release. My clothes are stuck in it. There is an error code of 9c9 and there is no such code in the trouble shooting guide in the manual. I can’t get any of the settings to show up. I bought is because it had the the most cubic feet plus a shorter cycle time. Well, it doesn’t unless you do small load. Now I have to wait a week for a service repair man.

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
reply from SEA Care

Hello there, We understand how frustrating it can be when an error code appears on your washer and dryer. We want to speak to you directly to provide support and see what options we can offer to fix your error code 9c9. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148636819) to help our team pull up your information. Have a great day. ^Camille