The unit worked well after it was installed. The directions for pairing the remote are not correct; if they are correct in the manual then that method did not work with my unit. When operating the unit a lot louder than as marketed. Odd that in the manual it clearly states the unit can not be operated in the rain, this seems to defeat the purpose of using it as a back-up generator (marketed as a whole house backup) during a huricane (Beryl).

purchased the WGen9500TFc about a month ago to prepare for hurricane season, and I couldn’t be happier with the decision. Setup was simple, and it started right up using the remote start feature. It runs both my central A/C and other essential appliances with no problem. I also love that it runs on both gasoline and propane—huge plus for flexibility in emergencies. This generator gives me serious peace of mind and feels built to last. Highly recommend for anyone wanting solid power backup at home.

I bought this generator last month and have been very pleased with the performance. I like that it is electric start, has a lot of great features, plenty of places to plug in and most of all supports multiple types of fuel. One of my main reasons for upgrading is that it has plenty of power, is easy for anyone in my family to operate. We lose power a lot where we live and this has been a great upgrade to our previous unit. I can honestly highly recommend this to anyone looking to purchase a new generator. You will not be disappointed.

Initial fire up of generator, frequency is 62.9. I called support and they requested I put a load on it. With 2 heat elements at maybe 2.5amps, it dropped to 61.7 Hz. I was told this was all good and normal. Fast forward to today, with my first trial run after all electrical was finished to feed my home. I started with my garage which has a 240v pool pump and air compressor. The pool pump and all 120 devices ran just fine. When the air compressor came on, lights began flickering badly and the generator shut off. This was done again when I had someone able to turn the air compressor on while I was at the generator to observe the operations. I observed the frequency was dropping to 55-56 Hz and voltage was also dropping. This is happening due to the idle circuitry of the generator failing is my thought. I called support and was advised to contact my seller to return the unit for being defective. If I’m not able to return it, I can take it somewhere of pay to have someone come to my home. This is very poor support for a brand new product.

Bought a month ago and haven't had a chance to use it. Did the breakin , so far it's been good. We had a little difficulty getting it started because the directions in Ownwr's Manual were not very clear about: nat gas & LP flow valve, GFCI check/reset or how many hours the break-in period is.

After researching and comparing multiple generators, I decided to purchase this generator. The capability to use gas, propane, or natural gas was a big plus since I live in Florida and do have a natural gas supply. Sometimes gas and/or propane is difficult to find in the immediate area right after a hurricane. The output will be more than enough to run the refrigerator a couple of portable A/C units and lights if our power goes out.

Just purchased the Wgen9500Tfc last month. It came perfectly packaged, no issues ...and in great condition. Connected to my NG line and it cranked right up with nary a hitch or issue. Sturdy construction, smooth operation and clear instructions made this a very satisfying purchase.. Thank you, Westinghouse!

I installed this as a whole house backup using a transfer switch. I wanted a Tri-Fuel generator so I could hook it up to the natural gas line when using it as a backup generator, but also use gas or propane if I needed to use it remotely. It is big enough to back up all the important circuits in my house (except for the Air Conditioning Compressor) and still small enought to load into my pickup (by wheeling it up a loading ramp) to take with me when needed. The simple fuel selection dial provides three different fuel options out of the box in case a lengthy power outage makes fuel hard to find.

Haven't got to use it yet, but my 9500TFc arrived sooner than expected and in perfect condition. I'm usually expecting some type of minor damage with heavy (and it is heavy) items but none here. I'm impressed that it comes with actual hard copy manual in a day when we see nothing but a link to online manual. Just had cabin wired with outside outlet for 50a plug so I can run most anything if I use creative breaker switchology. I really hope this pup is as reliable as reviews say. Hondas are just too dang pricey for me.

I bought this after a five-day power outage due to a hurricane. I wish I had purchased it before the hurricane! The unit is very well built and sturdy and I especially like the tri-fuel option so I can use natural gas if needed in emergencies. Gasoline gives more power output but gas will be scarce in the severe weather events that we have here in Texas hurricane.