Hi Ione, Having clear temperature visibility and steady cooling makes a big difference in day-to-day use, and we’re glad you shared your experience with your refrigerator. For cooling performance, small adjustments like spacing items for better airflow, confirming temperature settings, and keeping the door seals clean can help temperatures stabilize more quickly. You can check the link below and select the embedded content to learn more: https://www.samsung.com/us/support/troubleshoot/TSG10003479/ Regarding the temperature display, the SmartThings app allows temperature adjustments, but it may not always show the exact real-time internal temperature. For more details, you can refer to pages 35, 37, 42, and 43 of the user manual. User manual: https://downloadcenter.samsung.com/content/UM/202306/20230626142613049/FDR_RF5000C_DA68-04613A-00_EN_MES_CFR_1206.pdf If you need further assistance, feel free to contact us through any of the support options below: 1. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us 2. X: https://x.com/messages/compose?recipient%20id=18768513 3. Facebook Messenger: https://m.me/samsungsupport 4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Kindly provide this reference number (1152528992) when you reach out so our team can retrieve your information. We truly value your business. Geraldine Samsung Care

Hi TYTy, we understand how important it is to enjoy all the connected features your fridge has to offer, and we appreciate you taking the time to share your experience with us. If the unit was previously connected to another Samsung account, it needs to be removed from the prior account and reconnected through SmartThings before all connected features can be used. The guide below walks through the setup process and connection steps: https://www.samsung.com/us/support/answer/ANS10001624/ Also, you may refer to the user manual below for additional information about the unit: https://downloadcenter.samsung.com/content/UM/202306/20230626142613049/FDR_RF5000C_DA68-04613A-00_EN_MES_CFR_1206.pdf Thank you for trusting Samsung to help you get everything up and running. Jeffrey Samsung Care