Hi Mary,<br /><br />We appreciate your feedback on the M70H TV. We are sorry to hear that it has not met your expectations. While Samsung remotes are designed for ease and versatility, universal remotes can also be used to control your TV. <br /><br />If the volume on your Samsung TV seems too low, we recommend checking for firmware updates: Settings &gt; Support &gt; Software Update &gt; Update Now<br /><br />Then, go to: Settings &gt; All Settings &gt; Sound &gt; Sound Mode and try Amplify to boost dialogue and upper tones.<br /><br />To maintain consistent volume across channels and apps, enable Auto Volume under: Settings &gt; All Settings &gt; Sound &gt; Expert Settings &gt; Auto Volume &#61; On<br /><br />Samsung Q- and S-Series Soundbars with Q-Symphony can also enhance your sound experience. For further help, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun) or use LiveChat via the ‘Support’ link on our website.<br /><br />~ Samsung Advisor

Hi Randyfish, We appreciate your feedback on the M70HD TV. For the most optimal performance, please ensure your TV and headphones are up to date with the latest software. To update your TV, go to Settings> Support> Software Update. Please also note that the TV and Bluetooth device may disconnect if the distance between them is too great or if there are obstacles. Next, buffering during streaming is typically related to internet speed or signal strength. This can happen when your connection isn’t able to deliver data quickly enough for smooth playback. We recommend the following steps to help improve streaming performance: 1. Use a 5GHz Wi-Fi connection, if available 2. Try a wired LAN connection for more stability 3. Reposition your router to minimize obstacles between it and the TV 4. Make sure your TV is running the latest firmware (Settings > Support > Software Update) 5. Run Device Care to optimize performance: Home > left directional key > Settings > Support > Device Care > Start Device Care If buffering continues, you may want to contact your internet service provider to check your current speed or explore upgrade options. If we can assist further, please call us at 1-800-SAMSUNG, (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website. ~ Samsung Advisor