We’re sorry to hear about your experience and understand how frustrating it is when grind settings do not seem to vary as expected. For improved results, we recommend ensuring the grind selector is firmly set between options and cleaning the grinder regularly, as buildup can sometimes impact consistency and adjustment performance. Please contact our Consumer Assistance Center at 1-800-726-0190 and reference ticket #8901025448 so we can further assist. Thank you for your feedback—it helps us improve future products and overall performance.

We’re sorry to hear about your experience and appreciate you bringing this to our attention. For best results, please ensure the grind chamber and catch container are fully seated and locked into place, and periodically remove and gently tap out excess grounds from the chute area to help prevent buildup. If the container is not clicking securely into position, our team can help review proper assembly and determine if a replacement part may be needed. Please contact our Consumer Assistance Center at 1-800-726-0190 and reference Ticket #8900526968 so we can assist you further.

We’re sorry to hear that your experience did not meet the standards we strive to deliver, and we appreciate you sharing your feedback. Bean flow concerns can sometimes occur if there is static buildup, residual oils in the hopper, or if the unit needs a thorough cleaning to ensure smooth feeding through the burrs. We would welcome the opportunity to troubleshoot with you and review your grinder to see how we can help improve performance. Please contact our Consumer Assistance Center at 1-800-726-0190 and reference Ticket #8900522095 for assistance.

Thank you for sharing your experience, and we’re happy to hear you were able to get so many great years of use out of your grinder. While this model is known for durability, factors like noise, static, and grind consistency can vary based on bean type and cleaning frequency, and wiping the grounds container with a dry cloth may help reduce static buildup. Thank you; we appreciate your feedback, as it plays an important role in shaping improvements for future models.

Thank you for sharing your experience with the Supreme Grind® Automatic Burr Mill, and we’re sorry to hear about the inconsistent grinding performance you’ve encountered. Slow or intermittent grinding can sometimes be caused by oily beans, burrs needing cleaning, or the hopper and grind chamber not being fully seated, so we recommend cleaning the burrs thoroughly and using dry, non‑oily beans to help improve operation. Please contact our Consumer Assistance Center at 1‑800‑726‑0190 and reference ticket #[8900625199 so we can assist further and review available options. Thank you for your feedback—it's truly appreciated and helps inform improvements on future models.

Thank you for sharing your detailed feedback. We’re sorry to hear about your experiences with the grinder and understand how important static-free and reliable performance is.Please contact our Consumer Assistance Center at 1-800-726-0190 if you would like assistance or guidance. Ticket #8900556751.