Hi - We sincerely apologize for the dissatisfaction you've experienced with your toaster, and we regret that it hasn't met your expectations. We know how disappointing it is to have a new product that doesn't meet our expectations. We encourage you to take advantage of our one-year warranty by calling GE Appliances Consumer Service at 1-800-432-2737. Our team is committed to resolving any issues and ensuring your satisfaction. Thank you for bringing this to our attention. -Kacie@GEAppliances