Hello, Thank you for taking the time to provide a review on your new GE Appliances 4-slice toaster. We are sorry to hear that the toaster is not toasting on both sides. This is certainly not the quality that we expect. We recommend referring to page 7 of the owners manual at the link below for instructions on how to initiate a warranty claim: https://products-salsify.geappliances.com/image/upload/s--2ItrHxwD--/2ae906a9b3ba56a3512eda04492446137776b7d1.pdf?_ga=2.206313238.425570383.1698086073-1100713441.1674245189 We hope you will allow us the chance to make it up to you in the future. Thank you for your review! -Devin@GEAppliances