Hey Gery, We understand how important it is for your Galaxy Buds4 Pro to function smoothly every day, especially after an update. If you have noticed that your Galaxy Buds4 Pro are not working correctly since the most recent update, please reach out to our Samsung Support Team for assistance. We would love to hear more about your experience and what issues you are facing. Thank you for sharing your feedback with us, and for being a part of the Samsung family. We are here to help! -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Good day Wwe10163, Thank you for sharing your experience with the Galaxy Buds4 Pro. It's wonderful to hear that this new generation feels like a significant upgrade and enhances the overall Galaxy Buds experience. The improved sound quality, comfort, and Galaxy AI features all contribute to a more enjoyable everyday listening experience. We appreciate your review and thank you for choosing Samsung as part of your daily life. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey there Dylan, Thank you for taking the time to reach out and share your experience with your Galaxy Buds4 Pro. There could be several reasons why you are hearing a crackling sound. It could be related to the Active Noise Cancelling features, or it might simply be that your Galaxy Buds need a software update. To check for updates, go to the settings on your connected device, select your Galaxy Buds4 Pro, and look for the Software Update option. If an update is available, please download and install it. If the issue persists after updating your earbuds, we recommend contacting our Samsung Support Team to explore your warranty options. We appreciate your feedback and look forward to assisting you further. Thank you for being a valued Samsung customer. Samsung Care+ https://www.samsung.com/us/support/samsung-care-plus/ Samsung Warranty https://www.samsung.com/us/support/samsung-care/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages