Hi there Ladybug, Connection and battery life are essential for enjoying wireless audio, and the Galaxy Buds4 Pro are designed to deliver a consistent listening experience with rich sound and strong performance. If you notice that your Galaxy Buds4 are not holding a charge, please clean your case with a cloth to ensure proper contact. For connectivity issues, start by resetting your earbuds. Go to Settings on your device, select your earbuds, and proceed with the reset. Additionally, make sure your earbuds are running the latest firmware update, which you can find in Settings under your Galaxy Buds4 Pro. These steps can also help eliminate any static noise you may be experiencing. For more information on how to optimize the performance of your Galaxy Buds4 Pro, please see the link below. Your feedback is valuable and highlights what matters most in daily use. Thank you for sharing your experience. Best regards, Samsung Team Static noise coming from a Samsung earbud https://www.samsung.com/us/support/troubleshoot/TSG10007301/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hello Lorre, Thank you for taking the time to share your experience with the Galaxy Buds4 Pro. We understand that battery life is a crucial factor in how well earbuds fit into your daily routine, and it’s clear you’re looking for a solution that lasts longer. The Galaxy Buds4 Pro provide up to 26 hours of playtime on a single charge, which can be extended to a total of 30 hours with a fully charged case. By making a few adjustments, you can help conserve battery power and ensure they last when you need them most. Here are some tips you can follow to extend battery life: 1. When not in use, keep the earbuds in the charging case with the cover closed. 2. Adjust the notification settings through the Galaxy Wearable app on your connected phone. The Buds4 Pro are designed for all-day listening, so your feedback is valuable to us. For more detailed information on how to extend the battery life of your Galaxy Buds4 Pro, please refer to our online guide linked below. Thank you for sharing your insights and for being part of the Samsung community! The battery life of your Samsung earbuds https://www.samsung.com/us/support/answer/ANS10001314/#:~:text=Galaxy%20Buds3%20provide%20up%20to,an%20hour%20of%20play%20time. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hello and thank you for reaching out about your Galaxy Buds4 Pro, Aty72. When the Head Gestures feature is enabled, you can accept or reject calls by moving your head up and down or side to side. This feature also allows you to interact with Bixby hands-free, making it more convenient to control your device without speaking. To use the Head Gestures feature, it must be activated on a connected Galaxy device running One UI 8.5 or later. Please note that some features may not be supported depending on your device model and software version. Here’s how to enable the feature: 1. On your connected Galaxy device, open **Settings**. 2. Tap the name of the connected earbuds. 3. Switch on the **Head Gestures** feature. 4. Once setup is complete, you can control incoming calls through recognized head movements. You can also customize the settings to designate specific head movements for accepting (Yes) or declining (No) calls. We are continually refining software availability. We hope this information is helpful. Thank you for your feedback, and thank you for choosing Samsung! -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hello there, Thank you for taking the time to provide feedback. The Galaxy Buds4 Pro combine advanced sound technology with intuitive controls designed for everyday convenience. Please note that touch and swipe interactions may vary depending on the earbuds' position. We appreciate your insights regarding the hardware design we are evolving and developing earbuds structures that meets a range of users, and we're thrilled to hear that you are enjoying quality audio; this is a milestone we strive to achieve. Thank you for sharing your thoughts; we are grateful to have you as part of the Samsung community. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages  

Hello there Shaju, Thank you for sharing your experience with the Galaxy Buds4 Pro. These earbuds are designed to deliver premium sound and performance, ensuring a reliable listening experience in various environments. The optimal temperature for using the Galaxy Buds4 Pro is between 32°F and 95°F (0°C and 35°C). Continuous use or charging in extreme temperatures can speed up battery deterioration. If the earbuds are briefly exposed to extreme temperatures, built-in safeguards will activate to reduce battery performance issues. Charging may be limited to protect the battery if the temperature goes outside a certain range. To prevent unexpected shutdowns and damage to your Galaxy Buds4 Pro, it is advised to use the earbuds within the designated operating temperature range. Thank you for your review; we genuinely appreciate your feedback. For more details on maintaining and caring for your battery, please see the linked article below. Thank you for being a Samsung customer. Long-lasting Battery Care & Maintenance https://www.samsung.com/us/support/galaxy-battery/care-and-maintenance/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages