We sincerely apologize for the condition in which you received our Friskies Wet Cat Food Gravy Pleasers Variety Pack. Your concern will be forwarded to our Quality Assurance Department for review. Please know that we carefully produce and package our products, and we do not allow any insects in our pet foods. We understand how frustrating and upsetting the situation must be. Please call us at 800-778-8864 (Mon–Sat, 8 a.m.–6 p.m. CST) or reach out to us at purina.com/contact-us so we can learn more for our team and assist you further. – The Friskies Team

Thank you for sharing your feedback about Purina Friskies Wet Cat Food Gravy Pleasers Variety Pack with Fully Load’d, Meaty Bits, and Prime Filets. We're sorry to hear that the handle on the box ripped and caused it to fall on your foot. That certainly isn't the experience we'd want for our loyal customers, especially someone who has been purchasing our products since 2020. We hope you're okay. We appreciate you bringing this to our attention and understand your concerns about the durability of the packaging. Your comments regarding the box handle and overall box strength will be shared with our packaging team for review. We'd also like to learn more about your experience, including the photos you mentioned. Please contact us at https://www.purina.com/contact-us so we can best assist you. Thank you for your continued support. – The Friskies Team

We're sorry to learn that you received Purina Friskies Wet Cat Food Gravy Pleasers Variety Pack with Fully Load’d, Meaty Bits, and Prime Filets in this condition. We encourage you to contact Sam's Club's customer support team, as they are in the best position to assist you with your questions or concerns. You can reach them here: https://help.samsclub.com/?xid=ftr:help-center. We value your loyalty and invite you to contact us for any other concerns through this link: https://www.purina.com/contact-us. – The Friskies Team

We're sorry to hear about your cats' experience. The health and well-being of pets remain our top priority, and every Purina product is formulated to be complete, balanced, and safe for its intended life stage. Only high-quality ingredients that meet rigorous standards are used in our recipes. We'd appreciate the opportunity to learn more about your cats' experience with Purina Friskies Wet Cat Food Gravy Pleasers Variety Pack with Fully Load’d, Meaty Bits, and Prime Filets and provide further assistance. Please call us at 1-800-778-8864, Monday through Saturday, from 8 a.m. to 6 p.m. (CT). Hope to speak with you soon. – The Friskies Team

Thank you for giving the Purina Friskies Wet Cat Food Gravy Pleasers Variety Pack with Fully Load’d, Meaty Bits, and Prime Filets a try for your cats, and we're sorry to hear that fully loaded flavors wasn't a big hit for them. Gaining insight into their preferences can help in identifying a product they may truly enjoy. When convenient, please reach out using this link: https://www.purina.com/contact-us/. – The Friskies Team

We're very sorry to hear about your cat's experience. We understand how upsetting and concerning this must be. The safety and satisfaction of our consumers and their pets are among our top priorities. We'd like to provide further help and better understand your experience. Please give us a call at 800-778-8864, Monday through Friday from 8 a.m. to 6 p.m. and Saturday from 8 a.m. to 5 p.m. (CT). We hope to hear from you soon. - The Friskies Team

We’re sorry to hear that Purina Friskies Wet Cat Food Gravy Pleasers Variety Pack with Fully Load’d, Meaty Bits, and Prime Filets didn’t quite meet your cat’s expectations. Every cat has unique tastes, and finding the right fit can make all the difference. The opportunity to learn more about their preferences and help find an option they’ll truly enjoy would be appreciated. When you have a moment, please reach out via https://www.purina.com/contact-us. - The Friskies Team