We're sorry to learn that you received Purina Friskies Wet Cat Food Gravy Pleasers Variety Pack with Fully Load’d, Meaty Bits, and Prime Filets in this condition. We encourage you to contact Sam's Club's customer support team, as they are in the best position to assist you with your questions or concerns. You can reach them here: https://help.samsclub.com/?xid=ftr:help-center. We value your loyalty and invite you to contact us for any other concerns through this link: https://www.purina.com/contact-us. – The Friskies Team

Thank you for sharing your feedback about Purina Friskies Wet Cat Food Gravy Pleasers Variety Pack with Fully Load’d, Meaty Bits, and Prime Filets. We're sorry to hear that the handle on the box ripped and caused it to fall on your foot. That certainly isn't the experience we'd want for our loyal customers, especially someone who has been purchasing our products since 2020. We hope you're okay. We appreciate you bringing this to our attention and understand your concerns about the durability of the packaging. Your comments regarding the box handle and overall box strength will be shared with our packaging team for review. We'd also like to learn more about your experience, including the photos you mentioned. Please contact us at https://www.purina.com/contact-us so we can best assist you. Thank you for your continued support. – The Friskies Team

We're sorry to hear about your cats' experience. The health and well-being of pets remain our top priority, and every Purina product is formulated to be complete, balanced, and safe for its intended life stage. Only high-quality ingredients that meet rigorous standards are used in our recipes. We'd appreciate the opportunity to learn more about your cats' experience with Purina Friskies Wet Cat Food Gravy Pleasers Variety Pack with Fully Load’d, Meaty Bits, and Prime Filets and provide further assistance. Please call us at 1-800-778-8864, Monday through Saturday, from 8 a.m. to 6 p.m. (CT). Hope to speak with you soon. – The Friskies Team

Thank you for sharing your feedback. We're very sorry to hear that your cats didn't enjoy some of the recipes in our Purina Friskies Wet Cat Food Gravy Pleasers Variety Pack with Fully Load’d, Meaty Bits, and Prime Filets. We want to gather more information about their preferences and help you find food they might love. Please get in touch with us by following this link: https://www.purina.com/contact-us. -The Friskies Team