Thank you for your loyalty to Cat Chow. We're very sorry to hear about your experience. Your experience is unusual, and certainly not typical of our products. Please know that there have not been any changes in the ingredients or method of manufacturing that would explain the difference in the aroma of the food in this package. We take complaints of this nature very seriously, as the health and safety of our consumers and their pets is our number one priority. We'd like to provide further help and better understand their experience. Please give us a call at 888-228-2469. We're available Monday through Friday from 8 a.m. to 6 p.m. and Saturday from 8 a.m. to 5 p.m. (CT). We look forward to speaking with you. - The Cat Chow Team

Thank you for sharing your feedback with us, and we're sorry to hear about your experience. We understand how disappointing it can be when you're unhappy with the customer service you've received, and we appreciate you bringing your concerns to our attention. Since your comments relate to your shopping experience and interactions with the retailer, we recommend contacting Sam's Club's customer support team at https://help.samsclub.com/?xid=ftr:help-center, as they are best positioned to address concerns regarding store and customer service matters. We truly value your support and welcome you to contact us at https://www.purina.com/contact-us if you have any product-related questions or concerns. – The Cat Chow Team

We appreciate your feedback as well as your support. For any other questions or concerns, don't hesitate to contact us by following this link: https://www.purina.com/contact-us, as we're here to help. - The Cat Chow Team

Hearing that your cats enjoy our recipe truly means a lot—thank you for sticking with us! For any questions, don’t hesitate to reach out: https://www.purina.com/contact-us. – The Cat Chow Team