We want to help out with the smoke leaving the unit. We recommend checking to ensure that the smoker door is closing completely. If using the temperature probe, ensure the cord is not caught in the door. You will also want to check that the waste bin has been filled with fresh water and that the waste carrier is fully inserted. If you are still experiencing issues, we suggest contacting our Bodewell team for assistance. You can do so by calling 1-833-426-3393 or by visiting this link: https://www.bodewell.com/schedule-repair-service

We're sorry to hear about your new smoker not working out of the box. That is not something we expect. If you haven't already we suggest getting in touch with our service team for assistance. You can do so by calling 1-800-432-2737 or by visiting this link here (https://www.geappliances.com/ge/service-and-support/service.htm).

We're so glad that you've been enjoying cooking all your favorite meats with your smoker, and we'd be happy to help provide clarification on any smoke coming into the room. While the Indoor Smoker actively filters out the smoke, if you are going to open the door during smoking, we recommend using the "Clear Smoke" feature to prevent smoke from coming into the room. You can find further info on this on page 20 of the manual here: https://products-salsify.geappliances.com/image/upload/s--c3XleoJo--/qqamm7ufiv6mpsjxvrud.pdf?_ga You will not see smoke coming from the door itself when the door is closed due to the active filtration feature. If you are, please unplug the unit and call our service team at 1-800-432-2737. They'll be more than happy to assist.

We recommend resetting your smoker by disconnecting power from the unit for 2 - 3 minutes and reconnecting power. If this reset does not revert the unit back to normal operating function, we advise you to take advantage of your limited warranty. You can view your warranty details on page 34 of the Owner's Manual at the link below. https://products-salsify.geappliances.com/image/upload/s--a9koJQMp--/j5sm6dtokglowxivymqi.pdf?_ga=2.222048539.223783371.1734447452-507723860.1707936747