Thank you for sharing your feedback about the GilletteLabs with Exfoliating Bar Razor. I’m sorry to hear that you’ve found it difficult to replace the blades. We understand how important it is for your shaving routine to be smooth and hassle-free. To clarify, the GilletteLabs razor handle is designed to work exclusively with GilletteLabs cartridges. If you have any questions or need assistance with replacing the cartridges, please don’t hesitate to reach out to us. Our team is here to help you every step of the way! You can give us a call at 1-800-GILLETTE, and we’ll be glad to assist you.

Our consumers deserve a premium shave, Shaun, and with this in mind, our GilletteLabs Exfoliating Razor was born. By removing dirt and debris before the blades reach you, you'll require fewer strokes to get the comfortably smooth shave you know and love. We're sorry you found these blades to not be up to your normal standards, and we'd love to learn more. We can be reached at 800-445-5388.

Thank you for your review. Please know that we go to great lengths to ensure our products reach you in the best possible condition, and that this isn't something we'd expect. Are you able to double check that you fitted the cartridge correctly into the handle? Otherwise, please give us a call at (800) 445-5388. We'd be happy to see how we can help.

Above all else, your satisfaction comes first. Extensive quality testing goes into the design of our products, and we wouldn't expect anyone, let alone one of our loyal fans to be underwhelmed with our GilletteLabs blades, especially when using warm water, a shave prep, and shaving against the grain. We'd love to hear from you about this, and see if we can help improve your future uses. Please call us at 800-445-5388.