Quality and your safety have always been at the forefront of everything we do. We expect you to continue to get great quality shaves with our GilletteLabs Blades as you do with our Fusion ones. We have quality and safety checks in place to ensure this, so this isn't what we expect, and we're very sorry to hear that this is going on, especially to you, a loyal user of our blades. We're sure you take great precautions while shaving, so we suggest you continue to use warm water and shave prep to soften the hairs and skin. Since this razor helps get you a smoother shave faster, we suggest you watch over how many times you go over the same areas, as you may already have smooth results. Remember, the fewer times you go over the better. Because this isn't something we take lightly, we'd like to hear from you about this, make a report to our quality and safety teams, and assist. Please call us at 800-445-5388

Especially for maintaining your head, you'll need a sharp blade to get that premium look you're after, Sean. Our Gillette Labs Exfoliating Razor was crafted to mechanically exfoliate the skin and remove dirt and debris so that you can get a smooth shave when you use warm water and a pre-shave. We're sorry that the blades weren't as sharp as you expected, and we'd like to learn more. When you have a free moment, give us a call at 800-445-5388.

Richie, firstly, thank you so much for your 25 years of loyalty and support. We're very sorry to hear that you're not the biggest fan of this razor. We'd like to learn more about why that is and see if we can help improve your future uses. Please call us at 800-445-5388.

There's nothing more important to us than your safety and satisfaction, so we're truly sorry to hear that you're not a fan of our 5-bladed razor and its size. This isn't what we expect as it's not the number of blades that cause nicks and cuts, but rather a blade being put onto the skin with high pressure at the wrong angle. Having more spring-mounted blades closer together distributes the pressure more evenly across the contours of your face, leading to a more comfortable shave. We have numerous quality and safety checks, but for the best results, we always recommend using warm water, a shave prep, and shaving using light and gentle strokes if you're not already doing these things already. Please discontinue using it. We'd like to make a report to our Safety Team and help. Please call us at 800-445-5388.