Hello Ron,<br /><br />We appreciate you taking a moment to review the Samsung HW-C47M Soundbar.<br /><br />If you are connecting wirelessly via Bluetooth, please follow these steps:<br /><br />1) Press the PAIR button on the remote to enter BT PAIRING mode<br /> a. or press the SOURCE button on the top panel and then select BT. “BT” changes to “BT PAIRING” in a few seconds automatically or changes to “BT READY” if there is a connect record.<br /> b. When BT READY appears, press and hold the SOURCE button on the top panel of the Soundbar for more than 5 seconds to display BT PAIRING.<br /><br />2) Select Bluetooth mode on the TV<br /><br />3) Select “[AV] Samsung Soundbar xxx” from the list on the TV’s screen. An available Soundbar is indicated with “Need Pairing” or “Paired” on the TV’s Bluetooth device list. To connect the TV to the Soundbar, select the message, and then establish a connection. - When the TV is connected, [TV Name] → “BT” appears on the Soundbar’s front display. <br /><br />4) You can now hear TV sound from the Soundbar. <br /><br />If the device fails to connect <br />- If a previously connected Soundbar listing (e.g. “[AV] Samsung Soundbar”) appears in the list, delete it. <br />- Then repeat steps 1 through 3<br /><br />Once you have connected your soundbar for the first time, use the “BT READY” mode to reconnect.<br /><br />If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.<br /><br />~ Samsung Solutions

Hello JayLeo,<br /><br />Thank you for sharing your review of the HW-C47M Soundbar. <br /><br />So we can better assist you, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.<br /><br />LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.<br /><br />~Samsung Solutions

Hi Michael,<br /><br />Thank you for your review of the Samsung HW-C47M Soundbar and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.<br /><br />It is possible that your unit needed minor troubleshooting, a firmware update, or adjustments in settings. <br /><br />Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.<br /><br />~ Samsung Solutions