Hello Josephine,<br /><br />Thank you for sharing your thoughts regarding the rear speakers of the new HW-C47M Soundbar. <br /><br />Your review is incredibly important to us and it will be shared with our internal production teams. <br /><br />Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.<br /><br />For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.<br /><br />~Samsung Solutions

Hello Apples06,<br /><br />Thank you for your review of the Samsung HW-C47M Soundbar and for sharing your experiences with the issues that have caused you to consider returning your soundbar. Your experience is very important to us and will be shared with our product team.<br /><br />If you have not yet returned your unit, please give us the opportunity to troubleshoot your issue and work toward a solution.<br /><br />You can reach Samsung Support at 1-800-SAMSUNG (ask for Soundbars) 8 AM – 12 AM EST, 7 days a week.<br /><br />We hope to hear from you soon.<br /><br />~Samsung Solutions

Hello teresa,<br /><br />Thank you for purchasing the new HW-C47M Soundbar. <br /><br />We appreciate your feedback regarding the issues you are experiencing with your unit. Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.<br /><br />LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.<br /><br />~Samsung Solutions