Hello Tanya, <br /><br />Thank you for sharing your review of the HW-C47M Soundbar. <br /><br />I am sorry to see that you are experiencing this issue with your Soundbar delivery. Please contact Walmart Customer Service directly to assist with resolving your issue. We hope this is resolved in a timely manner.<br /><br />If we can further help with any other issues, please know we are here for you. Just call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:<br />• LiveChat with an agent<br />• Manuals, Software, &amp; Warranty Info<br /><br />~ Samsung Solutions

Hello christine,<br /><br />We appreciate you taking a few moments to review the Samsung HW-C47M<br /><br />When powered on for the first time, the rear speakers and subwoofer should automatically connect wirelessly. If the auto-connection process fails, you can try manually connecting the sub and rears to the soundbar.<br /><br />Before performing the manual connection procedure, check whether the power cables for the Soundbar and subwoofer are connected properly and make sure that the Soundbar is turned off.<br /><br />Press and hold ID SET on the rear of the subwoofer for at least 5 seconds. The red indicator on the rear of the subwoofer turns off and the blue indicator blinks. Press and hold the Up button on the remote control for at least 5 seconds. The ID SET message appears on the display of the Soundbar for a moment, and then it disappears. The Soundbar will automatically power on when ID SET is complete. The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar and the Wireless Subwoofer.<br /><br />To setup the wireless rear speaker kit included with the soundbar, first use the color-coded speaker wires to connect the rear speakers to its wireless module and place these three in the back of your room. Plug the wireless receiver module power cord into an electrical outlet and into the wireless receiver module to turn on the wireless receiver module. <br /><br />Press and hold the ID SET button on the back of the wireless module for at least 5 seconds or until the blue light starts blinking. Turn off your soundbar and press the Up button on the remote for 5 seconds. The ID SET message will appear on the soundbar for a short time and then disappear. After the ID SET process, the soundbar power is automatically turned on. The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the soundbar and the wireless receiver module.<br /><br />If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.<br /><br />~ Samsung Solutions

Hello Chris,<br /><br />Thank you for purchasing the Samsung HW-C47M Soundbar and for your review. I am glad to hear that you are happy with the performance of your new soundbar. <br /><br />If you are experiencing specific issues that caused you to give this a 3-star rating, please know Samsung Customer Support is here to help.<br /><br />Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.<br /><br />LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.<br /><br />~Samsung Solutions