Hello Rosa,<br /><br />We appreciate you taking a few moments to review the Samsung HW-C47M Soundbar.<br /><br />First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in. <br /><br />If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the &#43; &amp; - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. INIT OK” appears on the display and then the Soundbar is reset.<br /><br />If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.<br /><br />~ Samsung Solutions

Hi TOSHA,<br /><br />Thank you for taking a moment to review the Samsung HW-C47M Soundbar. <br /><br />By design, the surround speakers are supposed to simulate sounds happening behind the viewer. Therefore, most of the time the surround channels are only used for ambient sounds, which are naturally lower in volume. <br /><br />However, there are a few settings you can change to adjust the surround effect to your preference:<br /><br />1) Make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. If the source is not capable of surround, then set the Surround mode to OFF on the Soundbar by pressing the Surround button on the remote.<br />2) If the source has surround channels, select the desired Sound Mode from the Soundbar remote. <br />3) Turn off Dynamic Range Control. This is done by pressing and holding the Sound Mode button while the Soundbar is in standby mode. <br />4) Increase the volume level of the surround speakers using the CH LEVEL button on the Soundbar remote control. Press the button on the soundbar remote, then select REAR LEVEL and use the Up/Down buttons to adjust the volume within a -6 to &#43;6 range.<br /><br />I hope these tips help to enhance your audio enjoyment. Should you need further assistance with this issue or have any questions, please contact Samsung Customer Support. . Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.<br /><br />~ Samsung Solutions