I love this pillow in its “shoulder shelf” mode. One of the 3 ways (that I know of) that it can be used is for side sleepers to tuck their shoulders under the pillow so their necks line up properly. The only disadvantage of that is when I wake up hot and want to flip my pillow. It doesn’t work with this pillow, because flipping the pillow changes its properties.

Bought on a 2 for one special. Have used the first pillow for a couple weeks and ready to move on to the second one. Hope it's not as flat as the first one. If so, what a waste. These pillows are the only ones that I can sleep on and not be miserable, years after a neck surgery. Don't know why the inconsistency with their product. Wish me luck with the 2nd pillow!

[This review was collected as part of a promotion.] This pillow is fantastic! I bought this to replace another very old high end memory foam pillow that just wasn't cutting it anymore. I was tossing and turning all night long and would end up wide awake at 4am. Since the new Tempur-Pedic pillow arrived, I have been able to sleep through the night until my alarm goes off in the morning! - Tremendous support for your head and neck - Comfortable when sleeping on my side or even my back

[This review was collected as part of a promotion.] I bought this pillow to replace my old (probably still fine, but was many many years old) Symphony pillow. I love this pillow so much, it even comes with me when I travel. It's large and heavy to travel with, but sleeping on any other pillow will mess up my neck. It's definitely worth it!

We bought the symphony pillows about 10 years ago and have loved them. We recently noticed they didn't seem as firm and they did previously so we decided to get a new pair. Unfortunately, these are less firm and supportive than our 10 year old pillows. Very disappointed

My husband and I just bought our second round of Tempur-Pedic pillows. We loved the first set and hated to throw them out but after 10 years or so we thought it was time for an update. We have had the Symphony for a couple of months and we have both been very disappointed. The pillows are much smaller than the original ones we owned. I have tried many smaller or standard sized pillow cases and they are all to big. It makes the bed look sloppy and the case slides all over during sleep. We also agree that they are uncomfortable because they are to small. Way to much money for a pillow that is uncomfortable and looks deflated in the case on the bed.

[This review was collected as part of a promotion.] Incredibly comfortable and great for side or back sleeping. I'd give it 5 stars but all foam pillows do have one drawback. Once they are fully compacted they can feel hard. Not a complaint against tempurpedic or the quality of the pillow. It's just an issue all foam pillows have. If you want a memory foam pillow though this is probably the best one you will find.

[This review was collected as part of a promotion.] The pillow components are evenly distributed through out the pillow. There is no sagging, bagging, bunching, dips, or lumps. The pillow maintains it's shape and consistent support. An ergogenic sleep aid.

[This review was collected as part of a promotion.] My pillow was too large for my neck and my neck was in flexion when sleeping on my back. It was comfortable on my side. I would never purchase a pillow online again. It is too important to get the right fit. Too bad there is not a return policy when the pillow does not fit.

[This review was collected as part of a promotion.] Took a while to break it in, but overall I am happy I got this. Previously I had some neck pain when I wake, but this pillow helped with that. I normally fall asleep on my back and wake up on my side sometime. I have not had any issues since I started using this pillow. It conforms to the size of my head and is nice and soft.