The quality of the pillow is good, but it is much more firm than I anticipated and actually pretty uncomfortable to sleep on. My neck/upper back has been hurting since making the switch which is unfortunate because I bought 4 of these! I will likely have to switch to something else.

We love the pillows we selected at the time we bought our mattresses. We are petite and the pillows are the perfect size and density for us. The Symphony pillows we bought on your online site are much thicker and firmer. They pillows do not conform to the shape of our heads like our original purchase. At the time we made our pillow purchase online our goal was to buy the same pillow we originally bought, but that was not an option. We would buy another of our first pillow, we love it, but we would not purchase the Symphony pillow again.

[This review was collected as part of a promotion.] This pillow is amazing. I have a bad neck and need a pillow that is basically flat so I won't be in pain. From day 1 this pillow has made sleeping so much better. Not only is soft but it conforms to my head and neck naturally making sleeping more comfortable.

[This review was collected as part of a promotion.] I so wanted to love this pillow, but quite simply even though I consulted more than one temperpedic chat staff and it was recommended, it's too tall for me and I'm not heavy enough to flatten it enough to be comfortable. So it was a bit of a waste for me.

[This review was collected as part of a promotion.] Mainly I'm a side sleeper and it holds shape well, conforming to body heat and pressure to support comfortably. after getting off it it bounces back to original shape in a few seconds, where shredded/adjustable memory foam I've tried before would need to be shaken back into its basic shape to gain back it's comfort after a couple uses

I have an older version of this pillow & loved it, after having it 5 years I thought I'd buy a new one. Big mistake! My pillow is 3 years old now & for the last year or more it has no support, flattens out to about a half inch & can't get comfortable at all, being a side sleeper there is no support at all , I have to put my hand under my neck for support & I have neck issues so I wake in pain every morning. The memory foam is super soft & just caves in. I started using my old pillow again which still has more support than the new one. They charge ridiculous prices for these & skimp on quality. We have a mattress also that I'm not impressed with & forget their so called warranty. They find ways to get around that. Won't be buying another!

[This review was collected as part of a promotion.] Very poor performance, completely disappointing!!!This is nothing like what was explained in the product description.when I called the customer service to return,they said they have a policy that pillows can not be returned.I just waisted my money!!

[This review was collected as part of a promotion.] I bought a pillow like this over 10 years ago and it was great. It was the only pillow I could sleep on I came back looking and hoping to find the same pillow which it took a few minutes to find but found it and love it and again it is the only pillow I can sleep on as I have severe chronic pain in my neck due to a bone, degenerative disc disease if it wasn't for this pillow, I would not ever have any kind of decent sleep! So I highly recommend this pillow for people that have problems with their neck. I am a side sleeper and this pillow is wonderful.!

Everyone has gone through pillows like I have. This pillow is perfect. I have the best sleep and don't wake up with a stiff neck, muscle spasm or a headache. Perfect support for bsck sleeping. Flip it over and its made for side sleeping. No complaints and I'll never use another pillow again.

I was super excited about getting this pillow!! However, I slept on in for a week and it was just too hard and very uncomfortable. I was disappointed because it was very expensive!! I read all the reviews and was very hopeful but it is just not for me. Too hard!!