I bought two symphony pillows after using them for the past several years. The pillows were softer than previous symphony pillows. I waited 2 weeks for the new ones to fully expand, but they crushed very quickly. I was not pleased with them. I called the Temperpedic customer service center to see what could be done. I was told because it was pillows they could do nothing. I told them it seemed like the pillow configuration had changed from the last time I bought symphony pillows. I was told no. They said there was nothing that they could do for me. When I asked to please speak to a supervisor I was told the wait time might take a while. I waited on hold for 80 minutes only to be disconnected before speaking to a supervisor. I have been a loyal customer for 10 years to be treated like this and left on hold for a "supervisor" was just disrespectful.

WOW. I used to get horrible neck pains from normal down pillows. None were the perfect firm/softness. It all started when I got the travel pillow as a present. I take it everywhere and it is omnipresent in my bed. It started my extreme obsession with Temper-peudic. This year for my birthday I got this pillow and my sleep quality has gone steadily up. In other reviews, people complain about its height and firmness. To me, everything about it is perfect. Thanks Temper-peudic!!

[This review was collected as part of a promotion.] I've owned this pillow for almost about a decade now. When decieding what I should get for my mother in law for Christmas I thought what does she want but would never get for herself. This question dawned on me as I slowly realized that this is a product I wouldn't only by for myself but for someone I truly loved & cared for since I would only want what's best for them .

[This review was collected as part of a promotion.] Going from a regular pillow to something like this TEMPUR-Symphony has been a game changer. It provides real support and my sleep has changed significantly. I'm a stomach and side sleeper and it works great for me, highly recommend!

[This review was collected as part of a promotion.] My prior pillow was not providing my neck with the proper support and contour. Since purchasing and using this pillow for about two months now I no longer wake up with a stiff neck and I am Also able to sleep through the entire night without waking up.

If I had written a review several months ago I would have given 5 stars and said it's fantastic, hands down. Now I struggle to use it. I started using it to ease pain in my hands and arms. Now it causes my neck to ache so I don't use it much anymore.

I sleep wonderfully! After waking up in the middle of the night to take pain killers, it feels wonderful to sleep. The pillow was very hard in the beginning, but now it is very comfortable (and still firm!). I fall asleep curled up with the pillow within 10-25 minutes of getting in bed. Are there covers for the pillows?

[This review was collected as part of a promotion.] I was dealing with a sore neck and shoulder for weeks. My wife the same. We bought two pillows on the great 2 for 1 deal TempurPedic was having. After a week of using my new pillow, my neck has regained some flexibility and the soreness has decreased substantially.

[This review was collected as part of a promotion.] My boyfriend and I love these pillows. They have great support but are still soft. It's great because depending on if I decide to sleep on my side or my back, the pillow provided me with both options without giving me back pain. We did take off the covers of the pillows because they did make the pillow more stiff, but once we did, we found it to be much better for our sleep! Highly recommend if you sleep in different positions.

Got this to replace the old symphony pillows and this is definitely not the same pillow. It goes completely flat and I find myself flipping it and tossing and turning all night. The foam is very soft and weighs less than half of my older one. Thankfully, I kept one because I cannot sleep on this, my neck is in so much pain.