Hi Gigli, Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our sound bars are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the sound bars we send out are in great working condition. A member of our team is currently in the process of reviewing your case and will reach out to you as soon as they can. Thank you, TCL Customer Support

Hi Walt, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your sound bar thus far! Our sound bars are designed and engineered to have a quick and easy setup, be user friendly, and provide a great audio experience. We hope you continue to have a great experience and explore more of the great features our sound bars have to offer. Enjoy! Thank you, TCL Customer Support