Hi LeauNB, Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, TCL Customer Support

Hi Claudio, Thank you for taking the time to provide your feedback. We hope that you are enjoying your sound bar thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance, please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy! Thank you, TCL Customer Support

Hi Jan, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your sound bar thus far! Our sound bars are designed and engineered to have a quick and easy setup, be user friendly, and provide a great audio experience. We hope you continue to have a great experience and explore more of the great features our sound bars have to offer. Enjoy! Thank you, Alison TCL Customer Support

Hi Luis, Thank you so much for the great feedback! Our sound bars not only look great, but they sound great too. We hope your new sound bar setup immerses you in a whole new cinematic experience! Thank you, Alison TCL Customer Support

Hi Kent, Thank you so much for the great feedback! Our sound bars not only look great, but they sound great too. We hope your new sound bar setup immerses you in a whole new cinematic experience! Thank you, Alison TCL Customer Support

Hi Michael, Thank you so much for the great feedback! Our sound bars not only look great, but they sound great too. We hope your new sound bar setup immerses you in a whole new cinematic experience! Thank you, Alison TCL Customer Support

Hi Juli, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your sound bar thus far! Our sound bars are designed and engineered to have a quick and easy setup, be user friendly, and provide a great audio experience. We hope you continue to have a great experience and explore more of the great features our sound bars have to offer. Enjoy! Thank you, Alison TCL Customer Support

Hi, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your soundbar thus far! Our soundbars are designed and engineered to have a quick and easy setup, be user friendly, and provide a great audio experience. We hope you continue to have a great experience and explore more of the great features our soundbars have to offer. Enjoy! Thank you, TCL Customer Support

Hi Walt, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your sound bar thus far! Our sound bars are designed and engineered to have a quick and easy setup, be user friendly, and provide a great audio experience. We hope you continue to have a great experience and explore more of the great features our sound bars have to offer. Enjoy! Thank you, TCL Customer Support