Hi Irene, Thank you for reaching out, and let me say I’m sorry for your recent experience. We did recently update our Chicken Bone Broth recipe. It looks like the batch you received was a little extra well done which is what is giving it such a dark color and a deeper flavor. The thickness of this new broth is due to the enhancement of the ingredients and additional nutrition that we were able to add to the new formulation. While the broth is completely safe to consume we understand that it is not what you were expecting, so we are more than happy to exchange your order for a new batch that we know you are going to enjoy. Again, I would like to apologize for this experience. If you have any additional questions please don’t hesitate to ask as we are here to assist you in any way possible. Thank you, Jasmin | Kettle & Fire Happiness Team

Hi Pauline, Thank you for your review! We loved reading your message! We are so grateful that we are able to provide nutritional and delicious products, that can truly replace your coffee. I wanted to let you know that we do offer a Refer a Friend program where you can earn $10 off! Your friends will receive $10 off on their first order of $60+ and then you get $10 (in loyalty points) for each successful referral. Please click here to earn more. Let me know if you have any questions, I'd be happy to help. I will be passing along your feedback to the rest of our Team. If you have questions or more feedback to share, please don't hesitate to reach out. We would love to hear from you! Thanks,

Hi Pasty, Thank you for reaching out and sharing your feedback. It is honest feedback such as this that helps us continue to improve. I'm sorry to hear that our products did not pass your expectations. You can also try and enjoy some recipes that incorporate bone broth: https://blog.kettleandfire.com/recipes/ Best regards, Kettle and Fire Customer Support