Hi Donna, Thank you for sharing your feedback. It is honest feedback such as this will help us continue to improve. We are sorry to know that it did not pass your expectations. We use a proprietary process for extracting the maximum amount of nutrients. This process can adjust the cell structure of the naturally occurring gelatin creating a broth that doesn’t have the same visual gelling but is more dense in actual nutrients. We would rather have more nutrients for our customers then this visual gelling any day! Especially since some other companies will add gelatin into their broth just to create this visual gelling. We have passed your thoughts along to the appropriate teams to look into. Thank you again for taking the time to share your thoughts with us so we can improve. Stay safe and healthy. Sincerely, Kettle and Fire Customer Support

Thank you for your feedback, I am sure that you will also enjoy the amazing health benefits of drinking our bone broth products. The quality of our product is our foremost passion. You might also want to join our Facebook group, members there are sharing their own recipes to make their broths even more special, just search for Bone Broth Sippers

Hi Margarita, Thank you for your review! We are so happy you have been enjoying our products, especially our Chicken Bone Broth, it's one of our customers' favorites! Thank you again for sharing your thoughts, and we hope you continue to enjoy Kettle & Fire!

Hi Charon, Thank you for the wonderful feedback! Rest assured that we will continue to provide the best service and quality products that you deserve. If you have any feedback or suggestion on how we can improve our services, please don���t hesitate to let us know. You might also enjoy some recipes that incorporate bone broth: https://blog.kettleandfire.com/recipes/ Stay safe and healthy. Best regards, Kettle and Fire Customer Support