Hello Paul, Thank you for taking the time to share your feedback. We are sorry if our Chicken Bone Broth did not meet your expectations. Our bone broth is not as tasty as a regular broth/soup and it has an acquired taste because we have to control the spices and seasonings added to it for people who are sensitive to certain ingredients. That is why we encourage our customers to enjoy it with their favorite seasoning. Personally, I love adding paprika, cumin, and ginger powder to it. We also have some great recipes on our blog that will help you incorporate our bone broth into your regular meals so that you can still get all the benefits of bone broth in your diet. https://blog.kettleandfire.com/recipes/ Regarding our carton size, we would really love to make other sizes. However, in order for us to keep on producing shelf-stable bone broth that retains all its health benefits, we cannot change the size, nor the carton type at all, due to the limited packaging technology that is currently available. Our Tetra Pak carton ensures that we are able to ship to you the healthiest, most environmentally friendly bone broth product available. We even decided against adding a plastic pour-on to the carton in order to keep the environmental footprint as small as possible. Moreover, we try to keep our prices affordable while retaining the quality of ingredients we use and as of the moment, this is the best that we can do. We continue to streamline our production to lower the costs & pass the savings over to our customers. Please let us know if you have other questions or concerns we can address for you. ~ Yanna | Kettle & Fire Happiness Team

Hi Andrea, Thank you for your review! I'm so happy to hear that you've been enjoying your Kettle & Fire products. I will be passing along your feedback to the rest of our Team. If you ever have any questions or more feedback to share, please don't hesitate to reach out. We would love to hear from you! Thanks,

Hi Rita, Thank you for sharing your feedback with us. We love hearing from our customers to help us know how we can improve. I apologize that you received your products with the cap broken. The products are still safe to consume as long as the package is perfectly sealed and there are no punctures. I'd be happy to send a replacement for you for those 2 products, can you please confirm your best shipping address? I hope to hear from you soon.

Hi Nancy, Thank you for sharing your feedback. It is honest feedback such as this will help us continue to improve. We are sorry to know that it did not pass your expectations. We have passed your thoughts along to the appropriate teams to look into. Thank you again for taking the time to share your thoughts with us so we can improve. Stay safe and healthy. Sincerely, Kettle and Fire Customer Support

Hi Alecia, Thank you for your review! We are so happy you've been enjoying our Chicken Bone Broth. We hope you will continue enjoying Kettle and Fire, and are looking forward to receiving your feedback about other flavors!