Microwave control panels are not generally backlit, which means the lettering on the keypads does not light up and the control panel is not backlit. The lettering cannot be changed or made brighter. The control panel on your unit is designed to have a high contrast of the background and the keypads. While this assists in the use of the controls, the microwave should be used in a well-lit location.

We know there is an adjustment period with a new appliance, so we created a Use and Care Manual that details all the features, settings, and options provided with your new microwave. Your Use and Care Manual can be found here: https://images.salsify.com/image/upload/s--GQhCt7ID--/81ec727e5ff1738e1b16475b63e0d43f405b4272.pdf. If you have any specific questions about your microwave, let us know.

We are glad that you are enjoying this microwave. Your feedback is extremely important to us, and we will pass these comments regarding the door lock along to our product team to review.

This model offers versatile power levels so it's delivers fast, even results for family favorites and everyday meals. The two-step child lock is a mandatory feature that helps prevent unintended use by younger family members, with the option to deactivate it if not needed. You can find the instructions on deactivating the child lock on pg.12 of the owner's manual here: https://products-salsify.geappliances.com/image/upload/s--GQhCt7ID--/81ec727e5ff1738e1b16475b63e0d43f405b4272.pdf.