Hello there, thank you for taking the time to share your feedback. We’re very sorry to hear that the Shark ChillPill didn’t meet your expectations and that you’ve had such a disappointing experience after just one use. This is certainly not the impression we want to leave, and we truly regret the frustration this has caused. We’d appreciate the opportunity to learn more and see how we can assist you further. Please feel free to reach out to our support team for help with your return or to discuss your experience in more detail. You can contact us at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET). We’re here to help. Kind Regards, Shark Home

Hi there, Thank you for taking the time to leave a review on the ChillPill. We’re truly sorry to hear that the chill feature didn’t work as expected and that the fan noise has been an issue. We understand how disappointing this must be, especially after looking forward to receiving the product. We’re absolutely willing to make things right for you. If you haven't returned it yet, please reach out to us directly so we can take a closer look and work on the best possible solution. Alternatively, you can try our self-help guide linked below. We’re here to help every step of the way. Self-Help Guide: https://support.sharkninja.com/article/FA020-Series-Shark-ChillPill-3-in-1-Personal-Cooling-System-Troubleshooting-Guide Contact Page: https://support.sharkninja.com/contact-us   Kind regards, Shark Home

Hi there, We’re really sorry to hear this, especially since you just got your ChillPill. We can understand how disappointing it must feel when it’s not working the way you expected right out of the box. That’s definitely not the experience we want for you, and we’d love to help get this sorted so you can enjoy it properly. Please reach out to our support team so we can take a closer look and make things right: https://support.sharkninja.com/contact-us Sincerely, Shark Home