Hello there, <br /><br />Thank you for sharing your review. We’re truly sorry to hear that the Shark Chill Pill didn’t provide the cooling and misting performance you were expecting. We understand how frustrating and disappointing that can be, especially when you’re relying on it for comfort. We&#39;d like the opportunity to complete troubleshooting, and we encourage you to contact us at 1-855-427-5127. Our team is available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m. ET.<br /><br />Kind regards, <br />Shark Beauty

Hi Megan,<br /><br />Thank you for your feedback regarding the HydroGo. We&#39;re glad to hear that you found the unit compact and easy to carry. We&#39;re disappointed to hear that the airflow strength did not meet your expectations. Your feedback is valuable to us, and we&#39;ll be sure to share your comments with our internal team as we continue to improve our products and customer experience. We appreciate you taking the time to share your experience and hope you continue to enjoy your HydroGo.<br /><br />Kind Regards,<br />Shark Beauty

Hi Helen, Thank you for sharing your feedback. We're glad to hear that you're enjoying the sleek design, cooling performance, and unique misting feature of your Shark ChillPill. It's great to know that it's helping you stay comfortable in the heat. We're sorry to hear that the battery life was shorter than expected and that you found it less comfortable to hold than anticipated. We appreciate you taking the time to share these insights, as feedback like yours helps us continue improving our products and the overall customer experience. Thank you for choosing us and for sharing your honest thoughts. Sincerely, Shark Home

Hi Tiana,<br /><br />Thank you for your feedback on the ChillPill. We understand how disappointing this must be, especially when the performance, battery life, and accessory availability didn’t meet your expectations for the price. This isn’t our usual standard, and your experience truly matters to us. We’ll be sure to share your feedback with our internal team, as it helps us continue improving our products and overall user experience. <br /><br />Kind Regards,<br />Shark Beauty

Hello there, <br /><br />Thanks for your review. We&#39;re sorry to hear that you returned the Shark Chill Pill. We understand your disappointment regarding its portability, cooling performance, water reservoir capacity, and battery life when used on the highest fan setting. We&#39;ll share this information with the relevant team for future improvements, and we do hope we&#39;re given the opportunity to restore your confidence in our brand. <br /><br />Kind regards, <br />Shark Beauty

Hi there,<br />Thank you for your feedback. We’re disappointed to hear about your experience with your unit, especially with the short misting time, frequent refills, and maintenance involved with the filters. We also understand how frustrating it can be when the performance and convenience don’t meet your expectations, particularly when using it outdoors.<br />We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future. If you have any questions or need assistance, please call our support team at 1-855-427-5127, Monday to Friday, 9 a.m. to 9 p.m., and Saturday, 9 a.m. to 6 p.m.<br />Best regards,<br />Shark Home

Hello Sam, <br /><br />Thank you for your feedback. We’re sorry to hear that the Shark Chill Pill didn’t meet your expectations in terms of power and water capacity, and that the quality isn&#39;t what you anticipated. We appreciate you sharing your experience and will pass your feedback along to our team, and we’re sorry to hear that you decided to return it. We do hope we&#39;re given the opportunity in the future to restore your confidence in our brand. <br /><br />Kind regards, <br />Shark Beauty

Hello there, thank you for your feedback. We&#39;re sorry to hear the Chill Pill didn&#39;t meet your expectations. We appreciate your comments regarding the design, advertising, and value, and we&#39;ll be sure to share your feedback with our team. Kind Regards, Shark Home

Hello there, <br /><br />Thank you for sharing your review. We’re deeply sorry to hear that the Shark Chill Pill isn’t providing effective cooling in an outdoor environment. We understand how frustrating this can be, especially as it’s designed to deliver cooling both indoors and outdoors. We&#39;d like the opportunity to make this right and complete troubleshooting, and we encourage you to contact us at 1-855-427-5127. We&#39;re available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m. ET.<br /><br />Kind regards, <br />Shark Beauty