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Customer reviews for Member's Mark Total Protection Underpads, Large, 120 ct. for
Member's Mark Total Protection Underpads, Large, 120 ct.
4.6 out of 5 stars
stars
2,145 ratings842 reviews
  1. 5 stars80% (1,707)
  2. 4 stars11% (236)
  3. 3 stars3% (75)
  4. 2 stars2% (41)
  5. 1 star4% (86)

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Showing 141-150 of 842 reviews
Feb 28, 2018
Reviewer name: Sn2BcostcoMBR
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Horribly disappointed with the change

These used to be a 10! We use them for our geriatric dogs room, but they are nothing like the old ones members mark made. Such a disappointment. Not near as absorbent as previously, rip easily. Just like their diapers member's mark quality is suffering compared to Costco.

Helpful?224KOUXUPO0J19396805293
Jul 25, 2017
Reviewer name: FO
1 out of 5 stars
1 out of 5 stars review

HORRIBLE PADS

This new "improved" pads are horrible!! What was the matter with the old ones in the purple plastic?? You have raised the price, put it in cardboard again and made a worst product!! The new product LEAKS!! You can tell by the feel that it has less filling in it!! I have purchased the old style for years! We have 7 Yorkshire Terriers that are all house dogs.....we USED TO brag and tell everyone we knew within the Yorkie community to get their pads from SAMS... it had a great price and a great product... NOT ANYMORE!!! BRING BACK THE OLDER STYLE! KEEP IT IN ITS PLASTIC. WE DONT NEED A CARDBOARD BOX! IT WAS DEFINITELY A BETTER PRODUCT.....I am already looking for another distributor and if I find one, will probably cancel my SAMS membership. Check my purchases....I bought 6-7 packages of those pads every other month..... I AM DISAPPOINTED WITH THIS PRODUCT!!

Helpful?224KOUXUPO0J19396805293
reply from Supplier Response

Thank you for taking the time to write a review for our underpads. The product leakage you describe is not indicative of the quality of this product, and we apologize for any inconvenience. We would like to better understand the specifics of your concern since the new 23"x36" underpad is designed to maintain the same absorbent performance with a new aesthetic appeal vs the previous design. Please feel free to contact us at our Member Call Center 1(888)-301-0332. Additionally, we offer a more absorbent and thicker Members Mark 30"x36" Underpads.

May 30, 2020
Reviewer name: Zackie
1 out of 5 stars
1 out of 5 stars review

No Longer Good Quality

I purchased several boxes in 2019 for my elderly disabled mother & they were the best quality I could find compared to others...thick & strong. Then they disappeared for several months & nobody could tell me why. When they brought them back a few months later they are now of the poorest cheapest quality. The cotton separates & they tear very easily. They are so bad I threw them in the closet & had to go buy a different brand. Sam's you shouldn't cheapen your Members Mark brand when you have a good product.

Helpful?224KOUXUPO0J19396805293
reply from Supplier Response

Good Afternoon Zackie. We apologize for these issues since what you're describing definitely doesn't match the quality standards we stand by for our Member's Mark Underpads. If you still have any remaining pads left, please hold onto them so we can obtain important lot code information and retrieve them for review. If you have time, please call us at 888-301-0332 and we will be happy to address these issues. We look forward to hearing from you.

Dec 1, 2017
Reviewer name: angi
5 out of 5 stars
5 out of 5 stars review

I have used this product for my father and for my

My family used theses pads for my father and our dogs, we have small fooo fooo dogs my father has passed. Over the years there have been quality issues. We all noticed. We would double upon the pads @ times. However I still use them for pets as well as putting them under crib sheets for my grand children. Saved a lot of time not having to clean baby bed mattresses. I have even used them in my car due to grandchildren being messy with sippy cups among other things.

Helpful?224KOUXUPO0J19396805293
Feb 20, 2018
Reviewer name: Blue Pads Please
1 out of 5 stars
1 out of 5 stars review

Horrible!

I was buying the "older version" with the blue backing for many years & they were wonderful!!! The "new version" which by the way is ugly, doesn't work half as well & it states they absorb the same, not even close. If the only reason you decided to change an already good product was the ascetics, that was a failure as well. As I said, the color is ugly & we all know that was not the reason. Were not living under a rock & 95% of the reviews are negative! Wake up Marketing/Purchasing Dept, please give us the old pads back or if you insist on the ugly color, at least change back to our old filler inside. In advance, thank you for your time & anything you can do to make this happen ASAP!!!

Helpful?224KOUXUPO0J19396805293
Aug 8, 2024
Reviewer name: gberg
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Good product

Just what we needed for protection.

Helpful?224KOUXUPO0J19396805293
Dec 29, 2023
Reviewer name: Andrew F
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Not as absorbent as they should be

We use as dog wee wee pads but they leak a lot and dont hold much pee.

Helpful?224KOUXUPO0J19396805293
reply from Consumer Relations

Thank you for your feedback Andrew. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best product for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Jan 3, 2023
Reviewer name: Disappointed
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Very Absorbent!

For the price.and quality these are the best.

Helpful?224KOUXUPO0J19396805293
Nov 10, 2022
Reviewer name: caretaker
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

economy priced

For the price, they are very good

Helpful?224KOUXUPO0J19396805293
Jul 25, 2023
Reviewer name: Daniel
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Stops leakage

These have worked out great. They stop liquid leakage onto the mattress.

Helpful?224KOUXUPO0J19396805293