Hi there, Thanks for sharing your feedback with us. This is not the experience we wish you to have. We recommend you follow a few troubleshooting steps to see if they help. There can be hair or dirt particles stuck inside, causing the shaving heads to not function correctly. To fix this problem, properly clean your shaver. When you shave with your Philips Shaver, you will achieve optimal results if you make slow, circular movements with the shaver over the face. If you have not shaved for a couple of days and have a heavy beard, it is a good idea to trim your beard before you start shaving. This technique also helps reduce shaving time. If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact. Hope to speak to you soon! Kind regards, Philips Consumer Care

Hi there, Thank you for sharing your feedback regarding the Shaver Series 7000. We understand your frustration about the absence of an AC wall outlet cord and apologize for any inconvenience this has caused. Our intention is to support sustainability by using USB-A cords, as many consumers already have compatible USB power adapters from other devices. This approach helps reduce electronic waste. However, we acknowledge that it might not suit everyone's preferences or needs, and we appreciate your feedback. To charge your shaver, you can use any standard USB-A power adapter that you may already have at home. If you prefer, you can obtain a suitable adapter from Philips via (https://www.usa.philips.com). Your input is valuable to us, and we will certainly consider it for future product improvements. We are committed to your satisfaction and would like to assist you further. Please reach out to us via social media on Facebook (https://www.facebook.com/Philips), Instagram (https://www.instagram.com/Philips), and X (https://twitter.com/PhilipsCare). If social media isn’t convenient for you, you can also contact us through our support page (https://www.usa.philips.com/c-w/support-home/support-contact-page). We’re here to help ensure you have the best experience with our products. Best regards, Philips Consumer Care

Hi there, Thank you for taking the time to share your review with us. We are sorry to hear about your experience with your Philips Norelco Shaver. This is not the experience we wish you had. Ensure the blades are aligned and securely attached. Clean the blades and add lubricant if necessary. When using your Philips Shaver, move it in slow circular motions for optimal results. If you have a heavy beard, trim it before shaving to save time. Be gentle, especially if you have sensitive skin, and avoid pressing too hard. Apply gentle pressure to make the hair stand upright, aiding the shaver blades in catching and cutting them without causing irritation. If you have any additional questions, please get in touch via Social Media. We're If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact. Hope to speak to you soon! Kind regards, Philips Consumer Care

Hey, Thank you for sharing your feedback with us. We regret to hear that our product did not meet your expectations. We’d like to try our best to improve your experience. Please get in touch via social media. We’re available on Facebook, Instagram, and X @Philips. If you don’t use social media, you can also reach out to us via the Philips support contact page. Hope to speak with you soon! Best regards, Philips Consumer Care