Hi there, Thank you for writing your review. We are sorry to hear about your experience with your Philips Shaver. To get a close shave with my Philips shaver please go through the tips below. Keeping your blades clean and replacing them when required is the number one to make sure you get a close shave. We recommend giving your shaver a quick clean after each shave and a more thorough cleaning each month. The heads of your electric shaver are made up of two parts: the blade for cutting hairs, and the cap to protect your skin. The cap is made of the thinnest possible metal to make sure the blade is cutting as close to your skin as possible while minimizing the risk of nicks or cuts. Using the right technique is key to making sure you’re getting the best results from your Philips shaver. Hairs do not always grow in a uniform direction and, for that reason, we recommend moving your shaver in circles while applying light pressure. This allows the blades to cut hairs growing in all different directions. Additionally, if you haven’t shaved for three days or longer, pre-trim the longer hairs with a beard trimmer to ensure a better result when using your Philips electric shaver. We hope this makes your experience better. If not, please reach out to us via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact. Best regards, Philips Consumer Care

Hi there, Thank you for taking the time to share your review with us. We are sorry to hear about your experience with your Philips Norelco Shaver. This is not the experience we wish you had. Ensure the blades are aligned and securely attached. Clean the blades and add lubricant if necessary. When using your Philips Shaver, move it in slow circular motions for optimal results. If you have a heavy beard, trim it before shaving to save time. Be gentle, especially if you have sensitive skin, and avoid pressing too hard. Apply gentle pressure to make the hair stand upright, aiding the shaver blades in catching and cutting them without causing irritation. If you have any additional questions, please get in touch via Social Media. We're If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact. Hope to speak to you soon! Kind regards, Philips Consumer Care

Hi Leoortiz, Thank you for taking the time to share your review with us. We're sorry to hear about your experience with the Philips Norelco Shaver Series 7000. This is not the experience we wish you had. We will share this feedback with our product development team to help improve your experience. Please get in touch via Social Media. We’re available on Facebook (@Philips) and X(@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact. Hope to speak to you soon! Best regards, Philips Consumer Care