Hello there. We’re sorry to hear about your experience, and thank you for bringing this to our attention. Please consider reaching out to us. We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ). Best regards, Philips Consumer Care

Hi Poppa G. Thank you for letting us know about your concern, and we're sorry to hear that you're having an issue with the quality of our product, this is not the kind of experience we want for our customers, especially you. Here some tips for your better experience with our Norelco. Clean Regularly:** Rinse your shaver after each use and do a deep clean weekly. 2. Charge Properly: Let the battery fully discharge before recharging to maintain battery life. 3. Use Pre-Shave Products: Consider using a pre-shave lotion to improve the shave and protect your skin. 4. Replace Blades: Change the blades every 12 months or as recommended. 5. Follow Instructions: Always refer to the user manual for proper use and care. 6. Skin Preparation: Clean your face before shaving to remove oils and dirt. These tips can help enhance your experience and prolong the life of your Norelco shaver. if there's anything else we can do for you or help you with, please let us know. We're available on Facebook (@Philips) and X (@PhilipsCare) and Instagram. Don't worry if you don't use social media, you can also reach out to us via the contact page:https://www.usa.philips.com/c-w/support-home/support-contact-page. We really appreciate your patience and understanding in this kind of matter! Hope to speak to you soon! Kind regards, Philips Consumer Care

Hi there, Thank you for writing your review. We are sorry to hear about your experience with your Philips Shaver. To get a close shave with my Philips shaver please go through the tips below. Keeping your blades clean and replacing them when required is the number one to make sure you get a close shave. We recommend giving your shaver a quick clean after each shave and a more thorough cleaning each month. The heads of your electric shaver are made up of two parts: the blade for cutting hairs, and the cap to protect your skin. The cap is made of the thinnest possible metal to make sure the blade is cutting as close to your skin as possible while minimizing the risk of nicks or cuts. Using the right technique is key to making sure you’re getting the best results from your Philips shaver. Hairs do not always grow in a uniform direction and, for that reason, we recommend moving your shaver in circles while applying light pressure. This allows the blades to cut hairs growing in all different directions. Additionally, if you haven’t shaved for three days or longer, pre-trim the longer hairs with a beard trimmer to ensure a better result when using your Philips electric shaver. We hope this makes your experience better. If not, please reach out to us via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact. Best regards, Philips Consumer Care

Hi Trashy, Thank you for taking your time to give us a feedback, we just wan to let you know that our customer feedback are important to us because from this we can more improve day by day, We strive to maintain high-quality standards across all our products, regardless of price, you can also try this Ensure the shaver is fully charged, Clean the blades and heads to remove hair and debris, Replace the blades if they are worn out, this steps can improve shavers for better shaving. If these steps don’t help, please feel free to reach out to us. We're available on Facebook (@Philips) and X (@PhilipsCare). Don't worry if you don't use social media, you can also reach out to us via the contact page: https://www.usa.philips.com/c-w/support-home/support-contact-page. We are glad to have you! Hope to speak to you soon Best regards, Philips Consumer Care