Hi Poppa G. Thank you for letting us know about your concern, and we're sorry to hear that you're having an issue with the quality of our product, this is not the kind of experience we want for our customers, especially you. Here some tips for your better experience with our Norelco. Clean Regularly:** Rinse your shaver after each use and do a deep clean weekly. 2. Charge Properly: Let the battery fully discharge before recharging to maintain battery life. 3. Use Pre-Shave Products: Consider using a pre-shave lotion to improve the shave and protect your skin. 4. Replace Blades: Change the blades every 12 months or as recommended. 5. Follow Instructions: Always refer to the user manual for proper use and care. 6. Skin Preparation: Clean your face before shaving to remove oils and dirt. These tips can help enhance your experience and prolong the life of your Norelco shaver. if there's anything else we can do for you or help you with, please let us know. We're available on Facebook (@Philips) and X (@PhilipsCare) and Instagram. Don't worry if you don't use social media, you can also reach out to us via the contact page:https://www.usa.philips.com/c-w/support-home/support-contact-page. We really appreciate your patience and understanding in this kind of matter! Hope to speak to you soon! Kind regards, Philips Consumer Care