Hi Laay, Thank you for sharing your review with us. We are sorry to hear that you are unable to connect the Philips Shaver with the GroomTribe App. We recommend you follow the troubleshooting steps to find a solution. Make sure your phone is not further than 3 meters away from the shaver. Connectivity issues will occur if your phone is not within 3 meters. GroomTribe App-compatible shavers use Bluetooth version 4.1 or higher. If you have the correct Bluetooth version, try turning it off through your phone settings, then turning it back on. Ensure the shaver is turned on, and then try pairing your phone with the shaver again. You may experience pairing issues if you have changed your phone, or if your shaver was previously connected to a different phone. We suggest you unpair your phone and try reconnecting to your shaver, as explained in the section above. If you have tried the advice above and are still unable to solve this problem, then please contact us for further support. An update to your phone’s operating system can result in connectivity issues. To resolve this issue, reset the connection between the shaver and the app by following the steps below: 1. Unpair the shaver: Press the on/off button on your shaver for 10 seconds to disconnect it from the app. When your shaver is successfully unpaired, the Bluetooth symbol on the shaver will appear. 2. Unpair the phone: Go to'settings’ on your phone and select Bluetooth. Then select the shaver S7/S9 and select ‘forget’ or ‘un-pair’. 3. For Android phones, ensure to enable location permissions or nearby device permissions. 4. If you still experience connecting issues, try a hard reset. Press the on/off button on your shaver for 30 seconds. Now you should be able to pair your shaver again with your phone. Turn your shaver on to activate Bluetooth while pairing. Open the app and follow the instructions to start the pairing process. It may take up to two minutes for the connection to establish. These instructions may differ per smartphone. Please check your phone manual for more information. As a last step, let's try to uninstall and reinstall the GroomTribe app. Follow the instructions below: Uninstall and reinstall the app. Reset the shaver by pressing the on-off button on the shaver for 30 seconds. We hope this makes your experience better. If not, please reach out to us via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact. Hope to speak to you soon! Best regards, Philips Consumer Care