Hello, Thank you for your feedback. We are sorry that your experience with the Shaver series 7000 was not as pleasant as you would have liked. We are committed to the satisfaction of our customers and use feedback such as this to make improvements. You could try cleaning it to remove any hair and debris. Make sure the battery is fully charged since a weak battery can affect the shave quality. If you’ve had it for a while, consider replacing the shaving heads, as they can wear out over time. Lubricating the blades can also help if they seem to be running roughly. We are committed to the satisfaction of our customers and use feedback such as this to make improvements. If there is not any improvement or you have any other questions, please get in touch via social media. We're available on Facebook (@Philips) and X (@PhilipsCare). Don't worry, if you don't use Social Media, you can also reach out to us via the contact page: https://www.usa.philips.com/c-w/support-home/support-contact-page Hope to speak to you soon! Best regards, Philips Consumer Care

Hi Gordy. Thank you for taking time to share your review with us. We are sorry to hear about your experience with the Philips Norelco Shaver Series 7000. We will share your feedback with the product development team to help improve your experience in the future. We suggest you try these suggestions to see if you can fix the issue. Keeping your blades clean and replacing them when required is the number one way to make sure you get a close shave. Please remember to clean your shaver after each use and give it a more thorough cleaning once a month. Refer to the manual for instructions on how to clean your electric shaver. The shaver heads consist of a cutting blade and a protective cap for the skin. The cap is made of the thinnest possible metal to ensure the blade cuts as close as possible. Minimize the risk of nicks or cuts by using the right technique to shave as closely to the skin as possible. Each shaving head consists of a cutter and a guard, with a retaining ring to hold them into the shaver unit (otherwise known as the shaving head holder). Each cutter and guard forms a unique set, so always try and return each cutter to its respective guard after cleaning. Place the cutter into the guard with the blades facing downwards. When you use the retaining frame to lock the shaving heads back into the shaving unit, ensure it is locked firmly into place. When the retaining frame is attached correctly, it should not lift off if you attempt to separate it from the shaving unit. If your shaver model has shaving heads that slot into the retaining frame before being locked into the shaving unit, ensure that the notches on the shaving heads are in the projections of the retaining frame If the issue persists, please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact. Hope to speak to you soon! Best regards, Philips Consumer Care