Hello! We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us. We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ). Best regards, Philips Consumer Care

Hi there, Thanks for sharing your feedback with us. This is not the experience we wish you to have with your Philips Norelco Shaver series 7000. To optimize the performance of your shaver, please consider the following troubleshooting tips: First, ensure that your shaver is clean, as hair or dirt particles may be affecting its functionality. Additionally, double-check that the shaver is assembled correctly. For optimal results, use slow, circular movements over your face, especially if you haven't shaved for a couple of days. If you have a heavy beard, trim it before shaving to reduce shaving time. Be gentle, especially if you have sensitive skin, and avoid pressing the shaver too hard against your skin. Applying gentle pressure helps the blades catch and cut facial hair effectively. If you have any additional questions, please get in touch via Social Media. We're If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact. Hope to speak to you soon! Kind regards, Philips Consumer Care

Hello there, Thank you for your review. We are sorry to hear that you did not receive the cable with the adapter you purchased for your Philips Norelco Shaver Series 7000. It seems you have purchased an adapter for your Philips Shaver. We would like to inform you that you can use the cable that came with your shaver with the adapter, or you can purchase the cable separately from this link: https://philips.encompass.com/item/13598546/Norelco/300009135121/. You also have the option to purchase an adapter that comes with the cord attached from here: https://philips.encompass.com/item/13628648/Norelco/300006156031/. If this does not help or if you need further assistance, please reach out to us via social media. We are available on Facebook (@Philips) and X (@PhilipsCare). If you do not use social media, you can also contact us through our contact page: www.Philips.com/contact. Kind regards, Philips Consumer Care

Hi there, Thank you for writing your review, and we are sorry to hear about the issue you have experienced with the Philips Norelco Shaver Series 7000. In this case, if you're new to using the Philips Shaver or have replaced the shaving heads, remember that your skin needs time to adjust, which may cause slight irritation initially. Allow a two to three-week adjustment period. To minimize irritation, use Aloe Vera cream/lotion, a gentle moisturizer, or alcohol-free aftershave lotion. Here are some tips for the best results and comfort: Start with clean skin. Ensure the shaving unit contacts your skin fully. Use gentle pressure and slow, circular motions. Consider pre-trimming long or difficult-to-shave hair. Allow your skin time to adjust between sessions. When cleaning the shaving heads, cutter, and guard, remember they're matching sets. If a cutter is misplaced, it may take weeks to restore optimal performance. If your shaver isn't performing well: thoroughly clean the shaver to remove dirt or hair particles. Clean the shaver's interior as per the user manual. Ensure correct assembly by referring to the manual. Following these steps and earlier tips can help you achieve the perfect shave. If this does not help or if you require further assistance, please reach out to us via social media. We are available on Facebook (@Philips) and X (@PhilipsCare). If you do not use social media, you can also contact us through the contact page: www.Philips.com/contact. Kind regards, Philips Consumer Care